Job Description
Rewards and Benefits on offer :
Asap
Starts available
A highly competitive basic salary
Working for a blue-chip company with a great team-based culture.
Permanent position from day one!
World class training and development opportunities
Numerous staff social events throughout the year
25 days holiday plus 8 bank holidays
Enhanced pension scheme
Company healthcare
Wide range of employee wellbeing initiatives and benefits
The Company you will be working for:
MTrec is proudly representing our reputable and highly successful client in their search to appoint a German Speaking Customer Service Administrator as soon as possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. You must be based in Newcastle and able to work on site. We would highly recommend this role and the company to anyone with a
customer service and administration experience.
The role is starting asap, with full training and support provided.
The Role you will be doing:
Delivering outstanding customer service over email and telephone
Providing proactive and commercial account administration
Maintaining an accurate customer database for business development purposes
Communicating effectively and liaising with other departments to solve problems or answer customer queries
Administering of returns and process accurate refunds
Monitoring online payment details to reduce risk of fraudulent orders
Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
Booking shipping and transport using logistics providers
Coordinating order fulfilment
Ad hoc customer service/sales administration
About you:
Fluent in Spoken and Written German and English
You must have a customer service/administration background and are familiar in using CRM systems.
You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
You will be a great team player and you will be motivated by helping solve customers problems.
Experience within a professional environment preferable
Strong MS Office and Excel skills
Proficiency with systems
A positive and proactive attitude
Conscientious & hard-working
Able to multitask and manage workload to tight deadlines
Self-motivated
Articulate, confident and friendly manner
Close attention to detail
Reliable and excellent timekeeper
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