Job Description
German Speaking Customer Service Coordinator - Remote Location : Poole, BH17 7EF or remote based Salary : Competitive, DOE Contract : Full time, Permanent We are IMI Critical Engineering; we are recruiting and we want you. We are a global engineering group focused on the precise control and movement of fluids in critical applications. We work with leading international companies in over 50 countries to deliver innovative engineering solutions to address global trends such as clean energy, energy efficiency, healthcare and increasing automation. Our Company heritage spans over 150 years during which time we have established a strong international reputation for excellence and innovation. We operate across three globally recognized divisions: IMI Critical Engineering, IMI Precision Engineering and IMI Hydronic Engineering having £1.9 billion revenue with c11,500 employees worldwide. German Speaking Customer Service Coordinator - About the role: This position requires someone with a passion for customer service who has experience in dealing with customers via telephone, processing orders, informing customers of order status and delivering the highest level of service to an industrial customer base. Main Responsibilities of the German Speaking Customer Service Coordinator role: Deal with incoming phone calls and emails, taking appropriate action. Provide quotations by email to customer requirements in line with agreed KPIs where applicable. Ensure credit checks are undertaken on all new customers. Ensure contract compliance with the correct and relevant export control and commercial legislation. Enter customer orders on ERP system according to Company standards, and send an acknowledgement. Use excellent listening skills to ensure full understanding of customers' requirements and satisfy them in line with the customers' expectations and business requirements. Develop good rapport and business relationships with key customer contacts in order to understand their specific requirements. Operate to Company standards as defined by the Customer Service Team Leader. What We Are Looking For 4 GCSEs including grade C or above in English and Maths or equivalent qualification or experience. Fluent in written and spoken German. Demonstrable experience in Customer Service. Ability to build relationships with and gain respect of customers and other internal functions. Demonstrable negotiation skills. Ability to learn the product range appropriate to the job role. Ability to demonstrate a positive can do attitude and work calmly under pressure. Excellent communication skills both verbal and written. Commitment to work to deadlines and determined to see a job through to a satisfactory conclusion. Thorough working knowledge of CRM packages with the ability to process orders and quotations. PC Literate in PowerPoint, Email, Word and Excel. What We Offer Opportunity to join a diverse, dynamic, and fun global team that likes to challenge the status quo with new ideas and maximum creativity. Strong Career progression opportunities A company culture of promotions from within Flexible Benefits purchase (eg. additional annual leave etc) If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.