Job Description
Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford
Ready to make your application Please do read through the description at least once before clicking on Apply.
WeDo has recently partnered with a global Environmental Services organisation who are currently in the market for a Global Service Desk Manager to come on board.
The business is currently going through a large scale global digital transformation and this role is going to play a key part ensuring the IT front office is in good hands throughout the rest of this transformation and beyond.
The role will report directly into the CIO as you will both be shaping the team structure across their UK and European offices.
The individual will have the following experience and skillset.
- Managing and refining IT incident and service request procedures to elevate service standards.
- Ensuring smooth implementation of system changes to minimise service disruptions.
- Leading collaborative service initiatives with global IT support teams.
- Implement new SLAs
- Establishing and meeting IT Service Level Objectives.
- Mentoring junior members of the the team.
- Effectively communicating, managing customer expectations, and utilizing feedback for continuous improvement.
- Anticipating Service Delivery needs aligned with global and regional plans.
- Collaborating with SMT.
Your character
- You are meticulous with your attention to detail - going right into the granular!
- Have great interpersonal skills and work well with team members and key stakeholders
- Genuinely passionate about quality and be a true advocate
There will be an expectation to be onsite in Brentford, London 2-3 days per week. The rest of the time, you will be working fully remote. Candidates must have a right to work in the UK, no sponsorship is on offer.
The role is paying up to £70k for the right candidate + an annual bonus that will take the package to around £80k
If this role is of any interest, please apply for the role and I will be in touch.
Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford