Job Description
WHAT YOU'LL DO
This role is a member of the Global Travel Team. The Global Travel Function sets the vision and overall strategic direction of the Global Travel Program, delivers the latest thinking in the areas of indirect sourcing where BCG has a substantial spend including air, hotel, rail and car rental associated with internal and client travel, service operations & travel technology while leading the change required to minimise travel cost and its associated infrastructure. Our small but diverse team is highly strategic, collaborative and solution oriented.
The Digital Enablement Coordinator will focus on support and maintenance of new and existing technologies such as travel mobile applications, online booking tools and the Global Travel Portal.
They will also be responsible for liaising with the travel agency and technology vendor point of contact as well as servicing any internal travel technology enquiries/support for our BCG travellers.
The Digital Enablement Coordinator will also be assisting with other projects and requests as they arise such as/and not limited to GDS consolidation, Profile Management tools, mobile applications or Business Travel intelligence tools. The specific responsibilities of this position will include, but not be limited to:
Acting as a customer service point of contact and assisting with any individual or travel booker enquiries:
Acting as navigational support for the online booking tool and the Global Travel Portal
Following up on cases and liaising between the vendor and the traveller or the travel team to resolve any technical issues in accordance with the applicable service level agreement
Acting as an expert for translating requirements into functional and design specifications
Facilitating the communication between business as well as solution developers
Acting as a reference point for maintenance and updates of online booking tools, Global Travel Portal and mobile booking applications
Involved in deployment of new tools and tool functionalities across all markets and providing consultative and insightful advice in the evaluation phase of new projects
Supporting the implementation of any travel technology related projects while ensuring timely deliveries
Providing analytical support across a wide range of travel technology reports
Supporting with preparation of periodic reports, dashboards and assisting with preparation of presentations for Senior Management
Preparing commentary to accompany reporting, distributing to key stakeholders and fielding inquiries related to activity
Monitoring KPIs defined by Global Travel for the area of travel technology
Supporting the Global Travel Team with any additional tasks/projects
YOU'RE GOOD AT
Strong communication, interpersonal and teaming skills
Demonstrates sound judgment in verbal and written communication
Ability to collaborate with cross-functional teams
Ability to work effectively in team environment and independently
Work management, organisation and planning
Flexibility to multi-task on different projects in a reliable and timely fashion
Proven ability to plan work effectively and prioritise work even in stressful situations
Customer and business focus
Demonstrates responsiveness, initiative and an orientation towards service and business needs
Professional and courteous approach and style
Understands value of an iterative process
Demonstrates interest towards expanding knowledge on travel processes
Values and ethics
Ability to maintain a high level of confidentiality
Ability to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture
Receptive to feedback and motivated to quickly learn new topics and skills
YOU BRING (EXPERIENCE & QUALIFICATIONS)
We are looking for an individual with approximately 1-3 years of relevant work experience who can bring knowledge to the BCG travel function. We expect that the individual will possess both the ‘technical’ qualifications for the role as well as other ‘intangible’ attributes.
The technical qualifications include:
Technical background - IT/Engineering/Computer Science
Service minded with high focus on support / helping users
Sound analytical skills, attention to detail and a willingness to look at data in different ways
Knowledge of Excel - ability to design, enhance, and maintain spreadsheet; knowledge of formulas and pivot tables (VBA would be a plus)
Experience with SQL design and reporting functions would be a plus
Sound interest in HTML, CSS and JavaScript
Strong knowledge of MS Office
Experience with Photoshop would be a plus
Experience in the Travel Industry and/or with corporate online booking tools would be a plus
Excellent communication skills and capability to present the findings into understandable documents
Demonstrated interest in new technology
Record of gearing up quickly with steep learning curve
Experience from supporting small size technology projects
Second language is an advantage
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.