Job Description
Do you want to work for one the UK's leading Software-as-a-Service providers? A global company whose platform manages over £10bn worth of transactions every year?I am currently looking for a Graduate Support Analyst to join the team and help to continue the success of this amazing company.As a Support Analyst, you will:Solve system user problems and resolve customer issues.Advise users on maximising the System functionality.Help customers configure the System to meet their business needs.Identify and suggest ideas for new functionalities and services.Visit customers to identify opportunities for improved system use.Support other teams in testing new releases of the System.Candidate Profile:A 2:1 or above in an analytical degree subject.Excellent A-levels including Mathematics.Exceptional problem-solving skills.Logical, organised, and practical approach.Confidence and eagerness to take on responsibility.Ability to work well in a team.Proficiency in computer literacy Word, Outlook, Excel).Strong communication skills.Customer-focused mindset and ability to build professional relationships.Interest in technology and a passion for a software industry career.Benefits include:Collaborative Culture: Be part of a talented, motivated, and friendly group of like-minded colleagues.Innovative Learning: Learn to merge innovation and technology to create ground breaking business models with guidance from our management team.Professional Growth: Enhance your skills and knowledge through structured training and coaching from experienced colleagues.Constructive Feedback: Receive detailed and encouraging performance feedback every quarter, a unique opportunity that helps you excel.Immediate Responsibility: Take charge of your own projects as soon as you're ready.Competitive Salary: Enjoy a competitive salary with annual performance-based reviews.Incentives and Bonuses: Participate in annual bonus and company share incentive schemes based on performance and seniority.Generous Holiday: Start with 25 days holiday (plus bank holidays), increasing to 30 days over time.Training and Development:Concentrated initial training and close mentoring for new joiners.Industry-standard training in relevant topics.Opportunities for senior colleagues to choose courses with allocated time and funding.Management-led training sessions to share best practices and experience.To apply and receive more information on this opportunity please send your CV.We Are Aspire Ltd are a Disability Confident Commited employer