Job Description
We are looking for a Front of House Assistant to join the team at the Hartley Arms Coffee Shop and Restaurant. The role is predominantly based in the coffee shop, but supports the restaurant as well.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
WINNER OF BEST PUB IN BERKSHIRE 2022
Set in the heart of Donnington Village, Newbury, The Hartley Arms is a beautifully appointed, cosy restaurant with a regularly changing menu that is dictated by the seasons. The restaurant is a snug, contemporary space with 35 covers per service (lunch and dinner, Wednesday - Sunday only) where guests enjoy thoughtfully prepared meals using fresh and local produce and a wide range of drinks including beers from local breweries.
Behind the pub, there is a beautifully decorated courtyard with an Honesty Café tucked in the corner, serving coffee, tea, cakes, lunch and bread from Wednesday to Sunday. Meals can be ordered from either the pub or café and enjoyed in the courtyard.
The Hartley Arms has ambitions to gain AA Rosettes and Michelin Stars, and be the number one restaurant in Newbury (and beyond) on Trip Advisor.
Why us, and not them?
Regular contracted hours
Regular days off (The Hartley Arms is closed on Mondays and Tuesdays)
Annual salary increase to keep up with the real living wage
Free meal whilst on shift
20% off all Honesty-made products
10% off at Beale Park
With strong community-led values, and people-first approach separating us from our competitors, we are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.
General Purpose
To ensure the delivery of excellent customer service in a variety of our locations in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers / orders, staff activities and shop environment.
AREAS OF RESPONSIBILITY
As a keyholder, open up the restaurant and coffee shop for service:
Take delivery of goods from the wholesale unit and display / put away. Report any shortages
Stock rotation, check and report dates on products
Display products and price
Amend menu board with specials / remove any out of stock items
Do fridge checks and temperature checks on delivery
Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)
Deliver excellent customer service whilst:
Answering telephone enquiries in the restaurant and taking orders over the telephone
Waiting on tables in both the coffee shop, and restaurant as required
Clearing tables and washing up
Polishing cutlery and folding napkins as required.
Preparing food (paninis/bacon rolls etc) and drinks (check temps in line with company Food Safety guidelines)Engaging with customers in a friendly and community-focussed manner.
Having an excellent understanding of Honesty Group products, values and culture.
Finishing up by:
Ensuring entire shop is clean and tidy, items are replenished for the next day
Sweep / mop floors
Clean toilets, mop floor
Tidy and clean outdoor areas
Empty Bins
Tidy stock room
Check all equipment is cleaned and switched off
Place orders with Head Office, Head Chef and General Manager for stock items / products
Log waste
Cash up and pass this on to Duty Manager
Lock up
In return for your hard work we offer:
Secure employment contracts
Wages which keep up with the Real Living Wage
Full training and opportunity to develop within the business
Free meal on duty
10% off entry to Beale Park
20% off all products
Discounted Cookery School Courses
Future opportunities
There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.
Managers: From £11.40-£13 per hour
Supervisors: From £10.90
Area Managers
Chefs
Bakers
And many more!
INDFOH