Job Description
<div><b>Exciting Opportunity: Head of Collections and Recoveries in Leeds</b><br/><br/><b>About Engie</b><br/><br/>ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.<br/><br/>We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.<br/><br/><b>About the role</b><br/><br/>ENGIE are recruiting for a <b>Head of Collections and Recoveries </b>based in Leeds. This is a hybrid role, working full time Monday to Friday (2 days in our Leeds office). On offer is a competitive salary, bonus and benefits package.<br/><br/>The post holder will provide direction, operational management and continual development for the Collection & Recoveries teams whilst also managing performance of our external servicing partners.<br/><br/><b><b>Key Accountabilities: </b></b><br/><br/><ul><li>Responsibility for resourcing, overall management, direction and development of the Collection & Recoveries teams, including I&C Collections, SME Collections and Recoveries.</li><li>To provide tender responses in relation to Collection & Recoveries and to be involved in customer presentations as part of the tender.</li><li>To assist with the management of the printing outsourcing contract, relationship and SLAs, ensuring the timely delivery of Collection & Recoveries comms</li><li>Assisting in proposition development to drive product and service innovation.</li><li>To ensure Collection & Recoveries systems and processes are maintained and developed in line with current commercial and industry policies.</li><li>To work with Marketing to provide pro-active communication to customers and internal stakeholders in relation to any Collection & Recoveries changes or errors.</li><li>To pro-actively develop and monitor operational Key Performance Indicators (KPIs), day-to-day progress and significant issues, including regulatory/industry changes, communicating appropriately to the Retail Operations Director and other managers.</li><li>Implement industry and regulatory changes relating to Collection & Recoveries.</li><li>Ensure effective communication and robust interfaces between the Collection & Recoveries teams and other teams / departments.</li><li>Manage the Collection & Recoveries process </li></ul><br/><br/><b>Knowledge and skills</b><br/><ul><li>Working knowledge of gas and electricity industry processes across SME, and I&C. </li><li>Understanding of Collection & Recoveries processes and interdependencies between Billing / Collection & Recoveries and interfacing departments.</li><li>Strong understanding of customer needs and behaviour, with the ability to refine processes to maximise customer engagement and experience.</li><li>Awareness of regulatory/industry requirements.</li><li>Strong communicator and negotiator with positive influencing and interpersonal skills </li><li>Able to work flexibly and effectively in a fast paced, highly pressurised environment and encourage others to follow lead</li><li>A problem solver with the ability to anticipate risks and assess rewards, making informed judgements of the course of action.</li><li>Advanced user Microsoft Office, confident at analysing data and interpreting key trends.</li><li>Budget management.</li><li>Highly numerate and awareness of cost recovery.</li></ul><ul><li>Proven ability to organise and produce accurate work to tight deadlines.</li><li>Effective risk management skills.</li><li>Ability to manage competing priorities with challenging deadlines</li></ul><br/><br/><b>Experience</b><br/><ul><li>Previous senior management experience in the Energy industry.</li><li>Previous experience in a similar role.</li><li>Experience of dealing with senior internal and external stakeholders</li><li>Experience of management of external service providers</li></ul><br/><br/><b>Flexible Working</b><br/><br/>We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. Thats why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. Youll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.<br/><br/><b>Bonus Programme</b><br/><br/>We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.<br/><br/><b>Life Assurance</b><br/><br/>We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.<br/><br/><b>Income Protection</b><br/><br/>Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if youre unable to work due to illness or injury.<br/><br/><b>Employer Pension Contribution</b><br/><br/>We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that youre building a solid foundation for your retirement.<br/><br/><b>Healthcare Cash Plan</b><br/><br/>Your well-being matters to us, which is why we provide a healthcare cash plan. Youll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your familys health without financial worries.<br/><br/><b>myENGIE</b><br/><br/>We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.<br/><br/><b>Diverse Employer</b><br/><br/>ENGIEs purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.<br/><br/><b>Equal Opportunity</b><br/><br/>Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and were committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.</div>