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Job Description
We're looking for a candidate to fill this position in an exciting company.
- Leverage industry experience to identify/outline key challenges and potential solutions for our customers
- Extend the consulting value proposition, develop professional and managed services functions and devise new products/packages that enable us to generate leads, increase revenue and win new markets
- Manage and lead large project teams to deliver enterprise consulting engagements, provide oversight and proactively assess engagement risks, drive conclusions, review and challenge the output produced by the team
- Engage in customer strategy projects and support architects and/or consultants on business process best practices including process reengineering frameworks/sessions and provide technical advice across disciplines.
- Leverage Salesforce best practices and ‘outside the box’ thinking to design and build innovative market leading solutions that exceed customer expectations
- Collaborate with delivery teams to remove blockers, implement and optimise internal business process, tools, templates, frameworks and support decision making
- Track and ensure projects are delivered on time, in scope and within budget. Champion customer success, manage, report on and improve customer satisfaction throughout the lifecycle
- Devise and lead the development of industry led solutions and products on the appexchange
- Build, lead, mentor and grow a high performing, cross disciplined, world-class consulting team through hands on training, coaching and supporting throughout the project lifecycle and across organisational boundaries
- Bachelor’s degree in business or technology field or equivalent experience
- 10+ years consulting and process experience in a customer facing Functional Leader or similar discipline role within top IT consulting firms serving retail, media, high tech, fintech or telco industries
- Demonstrable track record of helping win new business, building high performing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and delivery of transformational multi-market Salesforce CRM projects
- Proven customer facing skills with excellent, presentation, spoken and written storytelling communication, and receptive listening skills; be able to articulate and present complex ideas in a clear, concise and outcome-orientated fashion through PPT/Google Slides, Excel/Sheets, Demos and conversations
- Certified Salesforce Consultant with at least 2 certifications (Sales, Service, Marketing or Experience Cloud)
- Commercially minded, detail and results oriented, driven self-starter who makes things happen in a fast paced environment
- Strong problem solving skills a logical, analytical thinker, committed to constant upskilling
- Deep expertise in understanding and transforming customer needs and pain points, ability to facilitate deep discussions and challenge the status quo from engagement start to finish in an agile-led environment with geo-located teams
- Experience defining and driving success against customers KPI’s
- Expert knowledge and understanding of the wider ecosystem, digital trends, and industry challenges, gained through first hand experience