Job Description
Deprecated (8192) : Array and string offset access syntax with curly braces is deprecated [CORE/src/Filesystem/Folder.php, line 599]
We are currently working with a very successful housebuilder operating in the Reading area who are looking for a Head of Customer Service to lead their team.
The job will involve leading and managing the Customer Service team, visiting sites in person to diagnose defects, and overseeing the Customer Service team’s response to those defects.
Other responsibilities will include:
- Manage the customer service processes and continually strive to make improvements
- Guarantee that computer systems are being implemented and used effectively.
- Identify potential issues within the customer service team
- Apply adequate changes to company operations if required, to bolster company reputation
Candidates should have experience managing a successful Customer Service team, and ideally will have experience diagnosing build defects, alongside the usual NHBC standards checks. Additionally, candidates should be well organised, skilled in planning for both themselves and others, and have strong attention to detail across all aspects of work.
The candidate should be a strong team player, and an assertive individual. They should be capable of influencing others and building strong relationships and networks – both internally and externally.
This is an excellent role with a successful housebuilding business that would suit someone with a background as a Customer Service Manager or Head of Customer Care and is looking to broaden their horizons by working with the country’s most prestigious housing developers.
Our client is committed to encouraging equality, diversity and inclusion among its workforce and eliminating unlawful discrimination. Hybrid working is available for a range of roles and flexible benefits and procedures are in place to support this commitment.
If you are interested in this role or would like to find out more please send a copy of your CV.
Project Manager - Cambridgeshire Build up to £85,000 + 25% Bonus
Contracts Manager - Oxfordshire Build Up to £90,000 + Bonus + Benefits
Have a question?
Talk to one of our consultants, we're here to help.
Contact us