Job Description
Location Head office on the outskirts of Guildford (GU4)
Blended working – 50% Office / 50% Remote
Direct Responsibility for: Global B2C Sales across all Zone3 websites and marketplaces inc Amazon
COMPANY PROFILE
Founded in 2006, Zone3 is a British, high performance sports apparel brand. With well-established roots in the world of triathlon, Zone3 has an apparel and accessory collection that covers all three of the sport’s disciplines – swim, bike and run.
We believe in providing high quality and value to our customers through premium products that enable athletes of all abilities to achieve their sporting goals – however they choose to define them. Thanks to this ethos, our products are stocked today in over 30 countries worldwide. Via a dynamic team, we carefully manage and fulfil the needs of our loyal consumers ad our extensive network of retailers.
Loved by our customers, we delight in winning multiple awards from trade and consumer press year after year, with our brand also being the highest rated across our retail partner websites – over 90% of reviews at 4 star or higher.
We are also the proud holders of the Queen’s Award for Enterprise – awarded in 2018.
A brand new role in a brand new department. The world is changing at a fast pace and here at Zone3 we recognise these changes and are adapting fast. Led by our growth in the US market, we have created a new e-commerce department and are now looking for the right individual to lead this department. The role sits within the Senior Management team and thus will also play a role in the overall development of the business across all areas. We are looking to grow our turnover across all the ecommerce channels – our own websites, Amazon globally along with other marketplace opportunities.
KEY RESPONSIBILITIES:
- To create a “best in class” brand and shopping experience when consumers visit the Zone3 websites.
- To drive the USA turnover where direct to consumer is the core channel.
- To drive UK / EU turnover but not at the expense of the core B2B channel
- Managing third party agencies for PPC / SEO and social media spend to ensure the maximum ROI.
- Maximise E-commerce sales by improving the customer journey, creating beautifully presented product pages and ensuring the 360 degree approach to B2C sales is working along with fully stocked sites through close working with the merchandise / supply chain team.
- Managing and driving turnover on Amazon global sites inc USA / UK / DE / FR / AUS and growing the fast-growing marketplace opportunity.
- Managing the annual B2C e-commerce sales budget in line with monthly, quarterly, annual targets.
- Ensuring the website is in line with brand guidelines and synced with Marketing seasonal launches/ product positioning
- A member of the SMT team responsible for the operational efficiency / effectiveness of the business in line with agreed annual budgets.
- Ensuring weekly performance reports are timely and accurate.
- Managing and building the ecommerce team to ensure budgets are hit.
- Managing a CS support team
The role manages a current team of 5 staff split across ecommerce and CS support and there is an expectation for this team to grow to support the sales growth. You will also be working closely with all other departments especially the marketing and supply chain teams to ensure a best in class website, delivery and customer service experience for our customers.
KEY SKILLS:
Experience in maximising B2C sales – delighting the customer with their purchasing journey through the website Experience selling seasonal goods
Knowledge of the USA e-commerce market An interest in sports – especially swim / bike / run
Driving maximum ROI on PPC / google ad spend to ensure best return Operating at Senior Management Team level
Experience and use of Shopify Software, Experience of WordPress
Selling on the Amazon marketplace using vendor, seller. FBA
Selling on other marketplace websites such as Zalando or Decathlon
Strong IT skills with E-commerce experience
Excellent communication skills across all levels of the business
PERSONAL PROFILE
We are looking from someone who:
- Is used to rolling sleeves up and getting stuck in to make things happen at pace and not always relying on third party developers or other members of the Zone3 team.
- Being proactive and quick to find solutions.
- Comfortable with both working independently and managing and driving a team
- Positive and proactive approach to work
- Team player
- An interest in sports.
EMPLOYEE BENEFITS
On our path to becoming the world’s most loved multisport brand, we are looking to continue building a team that matches our ambition. Should you join Zone3 you will enjoy a growing list of staff benefits alongside the opportunity to develop and expand your skillset. We offer flexible working hours – understanding the needs and requirements of personal and family time. We also appreciate and embrace the importance of diversity and inclusivity and welcome all applicants on an equal basis.
We have also recently announced a blended working fortnight for all of our head office-based employees – 50% of the time at head office / 50% remote working.
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