Job Description
Level/ Seniority: Senior Vice President
Department: Client Services
Reports to: Global Chief Revenue Officer
The SVP, Head of Global Client Management, will play a key leadership role at 3S Money, overseeing and directing the Global Client Management team. The successful candidate will be responsible for developing and executing strategies to enhance client satisfaction, retention, and revenue growth.
Our mission
3S Money is reinventing international business banking. Founded in 2018, our mission is to help growing businesses send, receive and exchange money in over 190 countries. With offices in five countries and over 200 employees, you’ll be joining a high-energy, high-impact team that’s achieved profitability and has a wealth of opportunity ahead.
Our culture
At 3S Money, we believe in caring personally, staying curious and making an impact through collaboration not competition. Our culture is genuinely transparent with minimal hierarchy and a commitment to each employee’s professional growth.
What you’ll be doing
Leadership and Strategy:
- Develop and implement a comprehensive client account management strategy aligned with the 3S Money’s customer first mentality.
- Provide strong leadership and direction to the Client Management team, fostering a culture of collaboration, innovation, and excellence.
Client Relationship Management:
- Build and maintain strong relationships with key clients, ensuring their needs are understood and addressed effectively.
- Collaborate with cross-functional teams to enhance the client experience and maximise client satisfaction.
Revenue Growth:
- Identify opportunities for upselling and cross-selling of products and services to existing clients.
- Work closely with the sales and marketing teams to drive revenue growth through client retention and expansion.
Risk Management and Compliance:
- Ensure compliance with regulatory requirements and industry standards in all client interactions and account management practices.
- Implement and maintain effective risk management practices within the Client Management function.
Team Development:
- Recruit, train, and mentor a high-performing Client Management team.
- Foster a culture of continuous learning and development within the team.
Data Analysis and Reporting:
- Utilise data analytics to monitor key performance indicators, identify trends, and make informed decisions to improve client satisfaction and retention.
- Prepare and present regular reports to senior management on client account management performance.
About you, you have
- A minimum of 8 years experience within Client Services or Client Managementand at least 2 of those in managing international teams.
- Strong leadership skills to foster collaboration and excellence within the Client Management team, with beneficial experience in leading international teams.
- Proven ability to develop and execute customer-first client account management strategies, ideally in private banking or investment banking.
- Demonstrated success in strategically building and maintaining strong client relationships.
- Experience collaborating with cross-functional teams to enhance the overall client experience.
- Track record of identifying and capitalising on upselling and cross-selling opportunities, driving revenue growth.
- In-depth knowledge of regulatory requirements, effective risk management practices, and proficiency in data analytics for informed decision-making and reporting to senior management.
In return for your hard work:
Competitive Salary + plus stock options (after 12 months) + bonus & benefits
Hybrid working setup in our wonderful city-centre office
We foster non-BAU projects in our team, we want you to explore new avenues and expand your expertise to benefit your professional pathway & our teams.
And much, much more….
Our commitment to you
We are an equal opportunities employer.
We make recruiting decisions based on your experience, skills and personality. Our passion and focus will always be to work with the best people. We’re creating services for everyone, so it’s imperative we work with everyone. Our diverse team has been the foundations to our success in building more efficient products, making better decisions and establishing an all-inclusive place to work. Applicants of all backgrounds are hugely encouraged to apply and discover the 3S way.