Job Description
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Head of Global Publisher Success - UK, Fully remote Greater Manchester, North West, United Kingdom
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
We empower brands and publishers to work together transparently and drive campaign results and monetization through our privacy-first targeting technology. Today, we’re creating unique technologies and with your help, we are looking to aim even higher.
Our Head of Global Publisher Success is a highly-visible leader who develops publisher success strategy, tactics, and execution plans; drives the work of all our publisher success teams globally, and aims to enhance beneficial long-term collaboration with our Publishers to boost the effectiveness of their content & monetization. This role reports directly to the VP of Global Publisher Development.
This is a unique chance for a great professional who is already a proven customer success leader and has experienced that best-in-class Client service brings beneficial long-term collaboration and outstanding commercial results.
Responsibilities
Deliver inspiring, motivational leadership of the whole success team: Global Support, Account Managers, and Yield Managers
Partner with cross-functional stakeholders like the Publisher team, BI, Product, Programmatic and Legal
Enhance and improve the campaigns of optimization and upselling for our Publishers
Act as an advisor to the VP of Publisher Development and to the broader business, sharing recommendations, insights, and learnings as to how we can ensure we’re delivering the highest standard of excellence within Publisher Success
Requirements
At least 5 years of experience in Customer Success Operations, Customer Care Operations, or Publisher Management roles in high-growth B2B software and/or platform environments
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Demonstrated operational excellence in analytical thinking, process development, problem-solving, communication, delegation, and planning
Ability to supervise, educate and inspire people to give the best service possible to our Customers
Solid Project/Program Management experience and proven ability to plan and execute initiatives that improve team efficiency, productivity, and performance, and drive automation and scale
Knowledge of the Basics of Digital Advertising
Will be a plus:
— Experience with AdTech/MarTech
— Prior Account and Yield Experience
— Data driven attitude
With us you will:
Create a fantastic business: Your work will be seen by millions of people around the globe.
Lead the community and never stop evolving: Speak at international AdTech events all over the world
Live, not balance: Work from home, on a Berlin rooftop, or underwater in Bermuda, it’s your call;
Travel: The position is global and requires some business trips yet with plenty of flexibility
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Remote working/work at home options are available for this role.