Job Description
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Description Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners – and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.
Role Information
Overview
As the Head of IT, you will create and drive a clearly defined and robust technology strategy to support LCG’s IT Service users.
Working with our MSP, you will be responsible for ensuring the technology infrastructure is in place to support a wide of customers whilst driving the technical and digital innovation across the business.
You will be responsible for all large-scale IT projects across LCG, including any merger and acquisition activity, as will adhering to IT Security governance framework and processes to ensure we remain compliant with external requirements as well as internal.
Essential Criteria
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
- Excellent leadership skills with experiencing of managing a team, some of which will work at different locations.
- An understanding of the IT requirements for a national company with experience of implementing a technology strategy to support this.
- Knowledge and experience of working with Azure and AD
- Experience of successfully managing and completing large scale transformational projects utilising Agile Project Management methodology
- Brilliant interpersonal skills with the ability to convey technical requirements to non-technical users.
- Experience of all standard Microsoft applications
- Ability to work and manage responsibilities independently and collaborate with cross functional teams ensuring project deadlines are met
- Understanding of Cyber Essentials Plus and ISO27001 Certification and the requirements associated with both.
- Experience of working with suppliers/MSPs to achieve best value, ensuring they provide an excellent service and holding them to account when they do not.
- Able to manage own workload and work to deadlines.
- Excellent problem-solving skills and solutions focussed.
- An ability to quickly adapt to new situations and make decisions.
- Understanding of the current Cyber Security risks for Education and experience of implementing solutions to minimise these risks for a dispersed workforce.
- Experience of working on Merger and Acquisition activity
- Knowledge of ITIL best practice
- Responsible for supervising and directing the activities of relevant IT department personnel to ensure the availability of systems, including cloud services, applications, data services and analytics systems, network connectivity and other key systems.
- Set SMART objectives for direct reports, ensuring regular 1-1 are held and documented on our Purple People System
- Oversee the management and maintenance of networking and telecommunication systems, monitoring system performance to help to identify system and service improvements, minimizing the number of repeat incidents resulting from problems.
- Develop, implement and review SLAs for the internal IT department and provide monthly reporting on KPIs.
- Plan and manage the implementation, updating and upgrading of IT business systems and applications.
- Oversee the management and licensing of computer/mobile device software applications.
- Liaise with and manage external IT Suppliers with regards to the procurement of computer hardware, licenses and services to support setting and managing budgets .
- Lead and manage IT projects, including M&A activity, end to end, working with teams across LCG this includes setting and managing budgets ensuring projects remain on track.
- Working closely with the IT Security Officer implement disaster recovery and back-up solutions to ensure we protect our assets.
- Create a great IT onboarding experience for our users ensuring this is reviewed periodically.
EQUAL OPPORTUNITIES
You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
- Disability Confident Employer
- Armed Forces Covenant Silver
- Domestic Abuse Covenant
- Durham Enable
- Care Leaver Covenant
26 days annual leave + Bank Holidays
We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as 44 days per annum (inclusive of BH) because of these amazing extra leave perks:
Buy & Sell | You can buy sell up to an extra 5 days annual leave each year
2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave
5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave
10YRS Service | Staff who have 10YRS service receive a further 1 days annual leave
YOUR OTHER PURPLE PERKS
- Early Finish Fridays | Our staff can enjoy a 4PM finish on the last Friday of Every Month
- Armed Forces Covenant Gold | Extra leave entitlements for reservists
- Healthcare Scheme
- Tech Scheme
- Cycle Scheme
- Ikea Scheme
- Social events
- Company Sick Pay and Bereavement Leave
- Uniform provided
Contract Type Permanent
Essential Criteria Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. The successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. For this role, we will also carry out adverse media checks and also need to carry out a DBS check and will ask information related to previous convictions if you are shortlisted for interview.
Please be assured that a previous conviction does not automatically rule you out of a role, unless you are barred from working with children or adults. We will follow our risk assessment process to understand age of, context and relevance to the conviction(s).
Please be assured that a previous conviction does not automatically rule you out of a role, unless you are barred from working with children or adults. We will follow our risk assessment process to understand age of, context and relevance to the conviction(s).