Job Description
Head of Property Maintenance
Interested in this role You can find all the relevant information in the description below.
Dorking
Monday-Friday 9am-6pm ((Every third Saturday 9am-1pm (with time off in lieu the following week))
Up to £35,000
We are working with a very well-established award-winning estate agency that as a wider business cover further areas of Property Management (e.g. Commercial & Block). My client is looking for an individual with an administrative/office-based skillset. Property experience is preferred but not essential. They are seeking a Property Maintenance Coordinator to assist their lettings team, reporting to the Head of Lettings at their South West London-based office.
Responsibilities
Our Client is looking for both a people person, with the ability to build rapport with clients and their team extremely quickly, and someone with management experience who can successfully drive a team forward to provide exceptional service, to landlords, tenants and contractors.
As the Head of Property Maintenance, you will be directly responsible for the success of the Property Management service they offer; therefore, Property knowledge and prior management experience will be needed for this role. You will need to be a dynamic person with experience in Property Management/Maintenance in the Residential lettings market.
Our Client is looking for someone who loves organising people. Someone who enjoys communicating face to face and on the phone with customers and suppliers.
* Dealing with all property maintenance issues and reporting them on our CRM (Reapit) and online reporting portal (Fixflow)
* Obtaining quotations from contractors and arranging maintenance works
* Liaise with Contractors, Tenants and Landlords to ensure all statutory certificates are in place and renewed as necessary. To include but not limited to Energy Performance Certificates (EPCs), Gas Safety tests, Electrical Safety test, Boiler Services, Chimney Sweeping and PAT Testing.
* Legislation focused, knowledge of current and up and coming compliance for landlords.
* Dealing with End of Tenancy process and deposit returns, negotiating between Landlord and Tenant to resolve any damages and liaising with tenancy deposit scheme where necessary.
* Oversee the smooth running of the department.
Skills Required
* Previous experience in residential lettings property maintenance
* Excellent team worker
* Excellent IT skills Recording all accurate file notes on the property management system (Reapit and Fixflow)
* Can multi-task and work under pressure.
* Attention to detail.
* Well-presented and professional always.
* Excellent telephone manner and communication skills
* Excellent organisational and time management skills
* A good sense of humour