Job Description
TransferRoom is a hyper-growth B2B SaaS business on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers.
Since our launch in 2017, clubs have used TransferRoom to facilitate over 4,000 transfers, and we are proud that today over 700 clubs from 60+ countries and 100+ leagues are currently using the platform.
TransferRoom is looking for a Head of RevOps to join us in the team in London on a permanent basis. As the Head of RevOps, you will be responsible for optimising our revenue-generating processes, aligning sales, marketing, and customer success efforts, and driving operational efficiency. This position will play a key role in maximising revenue potential, improving our current operational efficiency, allow us to make data driven decisions and allow cross functional collaboration.
Why we are hiring for this role:
We believe that streamlining the customer journey through the intersection of systems, processes and people can enable us to more effectively serve our customers.
We also believe that revenue operations should make the lives of everyone in a commercial role that bit easier and allow them to have a real impact on the organisation instead of getting stuck in a loop of tedious tasks.
What you’ll be doing:
- Own the end to end GTM operations, data and analysis driving growth
- Own the commercial data ensuring integrity, consistency, accuracy and completeness delivering a single source of truth for sales, marketing, customer success and finance
- Manage and streamline the technology stack mapping out the customer journey across multiple systems. Deliver a seamless customer experience that enhances the workflow for the GTM team
- Ensure we have a highly automated and robust forecasting and planning dataset ensuring finance and the commercial teams can do effective forecasting and planning.
- Oversee and evolve B2B SaaS KPIs, analytics and reporting across the GTM motion from top of funnel to deal conversion through customer lifecycle enabling tactical insights and strategic decision making
- Optimise the sales, marketing and customer success processes by working closely with our GTM team to identify bottlenecks, streamline workflows, and implement best practices to drive efficiency and effectiveness
- Work closely with the marketing team to maintain and improve current data insights for completeness and accuracy of data and allowing us to look deeper into our marketing channels and how they convert across the different funnels. Ensure there is good and efficient alignment between the marketing and sales activities
Who you are:
- 7+ years of experience leading a RevOps team in a high growth B2B SaaS environment with proven experience and success unlocking growth and productivity improvements across the whole GTM strategy
- You are a Hubspot super user and eager to explore and investigate when they release any new functionality and how it can be used to improve our current processes or improve efficiency.
- More broadly you will have a deep understanding of the Hubspot tech stack ecosystem and other sales and marketing software platforms and have the experience in implementing and embedding them deeply into workflows with the ability to assess their impact.
- Self sufficient and a proactive owner with a strategic vision, actively problem solving, seeing the challenges in advance with a plan of action and continuously looking to optimise
- Strong business acumen, with proven experience in understanding revenue operations and sales operations. You will have a track record of understanding the key drivers to revenue growth and operational efficiency.
- Data Driven and Analytical with a deep understanding to interpret complex datasets in multiple ways to detect conclusive patterns and presenting this data in an easy to digest and useful way.
- Excellent communication and collaboration skills to work extremely closely with Sales, Marketing, Customer Success and Finance teams.
- Leadership experience, with the ability to lead and mentor a team of revenue operations professionals.
What’s in it for you:
- 25 days holiday plus bank holidays
- We are a unique combination of a scale up with security; a business that is growing at incredible pace and with no layoffs to date nor on the horizon
- Work in a fast scaling category creating company with smart teammates who love what they do; we have an 85% Employee Satisfaction Score and a Likelihood to Recommend of 8.5.
- Benefits include
- Employee assistance programme
- Life insurance
- A Pension plan via Nest
- Extended Maternity and Paternity leave
- Learning budget for everyone
- Agenerous employee Referral Bonus scheme
- Team building days and events
- Cycle-to-work scheme and an annual travel season ticket loan
- ‘Matched Giving’ programme where we donate when our employees donate