Job Description
Job Title: Health & Beauty Account Manager
Department: Client Services
Locations: The role will initially be based in Waltham Cross, Hertfordshire EN9 and move to Bishop Stortford CM23 (permanent site) once operational
Reporting to: Group Account Director
Our client is the UK & Ireland's leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Their model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.
Role Overview
The Account Manager will work on a number of Health & Beauty accounts and manage projects from start to finish, ensuring a high level of customer satisfaction. You will be working on various world-class marketing campaigns including temporary, permanent and semi-permanent POS activations. The applicants will be proactive in their approach towards the clients and helping them meet all business objectives.
Primary Objectives
- Manage projects from start to finish paying close attention to detail and being mindful of the clients' requirements and company's business needs.
- Take briefs from Group Account Director or clients and ensure that all relevant information is captured to process projects smoothly internally.
- Continually look at improving processes that will benefit both clients and the business.
- Display a positive 'can do' attitude, manage client expectations when required, and deliver exceptional services.
- Build and develop excellent relationships with internal stakeholders including the studio, structural, estimating, production, finance, and account teams.
- Take a hands-on approach to resolve issues and tackle challenges, taking guidance from the Group Account Director.
- Continually look for new opportunities and drive growth within your client accounts.
Key Responsibilities
- Manage and take full ownership of your projects from briefing to delivery, ensuring the successful execution of key campaigns within timeline and budget.
- Attend client briefing meetings as and when required. Have a proactive role in offering advice and support.
- Create critical paths based on clients and retailers deadlines.
- Ensure commercial governance on all projects and provide client POS in a timely manner.
- Provide the Group Account Director with suggestions on how to add value to processes and systems.
- Spend time in stores viewing marketing campaigns and consider how they have been implemented.
- Maintain the WIP to-date at all times, including commercial data that is used for forecasting purposes.
- Ensure that all client information is kept up to date and accurate at all times.
- Work with the Group Account Director to create any required reporting or forecasting for the clients and business.
Skills, Knowledge and Experience
- Interest in the Health & Beauty industry.
- Must have previous POS experience - good understanding of the print & production processes.
- Ability to manage multiple projects simultaneously.
- Good organisational skills with ability to prioritise work to meet clients expectations.
- Good accuracy and attention to detail.
- Good interpersonal skills, able to develop positive relationships with both internal and external stakeholders.
- Good communication skills.
- Confident in front of clients, internal and external stakeholders.
- Be able to work onsite with clients.
- Demonstrates a positive and 'can do' approach at all times.
- Ability to be adaptable to business needs.
- Willingness to embrace change and look for ways to improve.
- Good IT skills, especially MS Word, PowerPoint, and Excel.
This is a full-time role Monday to Friday to be worked between 40 and 48 hours per week.
Office hours are between 8am and 6pm.
The role will be based in Waltham Cross/new site based in Bishop Stortford, being onsite 4 days a week for the probation period.
Salary: 35k - 40k dependant on experience
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