Job Description
Helpdesk Manager - Facilities Management - Sevenoaks - Up to £40,000
About the company
We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in Kent to manage their expanding helpdesk team.
As Helpdesk Manager, you will manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisations board and clients.
Helpdesk Manager The Rewards
Salary up to £40,000 dependant on experience in a similar role.
Helpdesk Manager - Requirements
Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.
Helpdesk Manager - Responsibilities
To monitor the helpdesk and proactively manage KPIs on the CAFM system
To manage computerised PPM and work records
To ensure PPM work orders are produced in a timely manner and all jobs closed to SLAs
To respond to client problems and resolve all issues
To manage and produce reports, survey data and general management reports
Train up new staff, PDPs and day to day team management.
To monitor outstanding work orders and produce backlog reports
To assist in invoice or KPI disputes
Motivate and manage other staff and manage their training requirements
This role would suit a Helpdesk Manager, Senior Help desk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, CAFM Manager or Facilities Manager.
About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to www.detail2recruitment.com/privacy-policy