Job Description
Are you detail-oriented, have a knack for effective communication, and are passionate about maintaining high standards of customer satisfaction, then we'd love to hear from you!About you!Are you an organised, customer-focused professional looking to make an impact in a lively and fast-paced environment? We're seeking a proactive Hire Desk Controller to be the backbone of our operations, ensuring seamless coordination and exceptional service.Position Overview:As Hire Desk Controller you will be working closely with Sales Managers and Operations team to ensure all necessary paperwork is received and processed accurately, attention to detail is a must.Key responsibilities, this will include, but is unlikely to be limited to:Creating rental agreements and supporting documentationUploading of hire and sales documents to SharePointEnsure all on/off hire orders are taken in detail and processed correctly. – input into IT hire systemDealing with queriesFollow company policies and procedures relating to hire desk processesEnsure relevant spreadsheets and SharePoint are updated daily/weekly and any concerns are brought to the attention of Hire Desk ManagerAnswer incoming calls and deal with enquires efficiently in a timely mannerLiaise with fleet department regarding availability and progress of existing ordersSecure driver training bookingsEnsuring customer insurance policies are valid for the duration of hireThe successful Hire Desk Controller will hold:Previous experience in the hire industry is desired but not essential.Confident with IT packages, including SharepointGood communications skills, written and verbalExcellent Organisation skills and an ability to work efficiently under pressureGreat team player who can also work well on their ownWhat we offer in return:Competitive Salary + Benefits 24 Days holiday + 1 day birthday holiday + bank holidaysAllocation of a Turkey at ChristmasEmployer supported volunteering daysLife Assurance x2 Annual salaryCycle to work scheme.Internal promotion pathwaysRefer a friend scheme – earn up to £200Flu JabAnnual Health AssessmentDawson Group PLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.(hire desk, contract hire, fleet hire, sales administrator, rental administrator, Hire Controller, Hiredesk)NO AGENCIES