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Job Description
Job Title: Hospitality Quality Coach
Location: Home and field based – with travel to London
Salary: up to £35,000 + £3,500 Weighting for candidates living in the Greater London borough
Type: Full Time, Permanent
To apply, candidates must hold the below qualifications and experience;
- Must hold a recognised IQA award (TAQA Level 4 or equivalent).
- Hold a Level 3 Teaching Qualification – AET/PTLLS or equivalent / higher
- Hands-on Hospitality Management experience (Front and/or Back of House)
- Must have experience of verifying Hospitality Apprenticeships.
- Experience of coaching and mentoring Assessor colleagues.
Role duties;
- Provide coaching and mentoring to a team of Hospitality Assessors, both in-person and remotely to achieve sustained high performance, quality of delivery and compliance in line with our client’s standards.
- Work closely with the quality team to ensure compliance and quality standards are maintained.
- Develop, nurture and mentor colleagues, carry out regular performance reviews and ensure team targets are met and/or exceeded.
- Carry out regular observations of activity, coaching, sharing best practice and ongoing support to include one to ones and reviews.
- Provide support for staff on induction training, working towards qualifications or upskilling – on a one to one or group basis.
- Ensure all internal & external quality assurance requirements are maintained.
- Drive and promote continuous quality improvement.