Job Description
We have a special opportunity for an Hotel Manager to join the friendly team at Roomzzz Nottingham! As Hotel Manager your job is to make sure that our guests enjoy a home away from home at all times whilst colleagues are engaged, developing and delivering top service to our guests.
Combining the comfort of a hotel with the convenience of a serviced apartment, our aim is simple: To give our guests more space, more freedom, more of the things they want and less of the things they don’t.
As a people leader you will ensure that your team is motivated, feel valued and see Roomzzz as a great place to work. Delivering fantastic service so customers have a great stay and want to return.
Responsibilities:
Manage the day to day operations of the hotel to maximise revenue and ensure service and product quality are maintained.
- Strive to be No 1 TripAdvisor ranking for Nottingham.
- Adhere to all company and statutory health & safety requirements.
- According to business activities and in line with budgeted payroll, to organise the work schedules for the department by definition of task, working relationships, rotas etc.
- Manage induction and skills training of team members.
- To ensure the team is technically efficient, conduct technical training needs as identified.
- To accurately manage all aspects of ‘cash’ handling, banking and credit card controls.
- To organise and carry out administrative tasks in relation to weekly invoicing, cashing up and updating reporting schedules.
- To manage both guest and account receivable ledgers.
- Responsible for all daily revenue controls, deductions, refunds in accordance with brand policies and procedures.
- To ensure the pro-active and re-active maintenance program is maintained, to protect and improve the product delivery.
- The delivery of guest services are professionally and consistently delivered to maximise guest satisfaction.
- To participate in duty management shifts.
- To identify and report local opportunities in terms of revenue and business development
- Support the Company Foundation Charity Initiatives
Requirements:
Minimum 2 years experience as a Hotel Manager or Assistant Hotel Manager.
Strong leadership skills
Excellent Customer Service and problem solving skills
Ability to manage, nurture and develop a team effectively
Excellent Communication skills.
Demonstrate excellent delivery of customer service.
Excellent standard of competency of IT systems; MS Office, Hotel booking systems.
Engaging and professional approach.
Roomzzz has a Company Bonus Scheme in place, Cycle to Work Scheme, Online Training platform and bespoke inhouse training program, High Street Discounts Portal, Health cash back plan, 25 days annual leave plus Bank Holidays, Annual Awards Celebrations and many more Perkzzz!