Job Description
Now boarding: Your career in travel is ready for take-off.
Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
There are several Hotel and Rail Consultant roles available in our Bradford office. Set in a dynamic and supportive working environment, this role is the perfect first step for a career in Corporate Travel. With a motivated team, you will provide customer service to CTM users via phone and email.
See the full details of the role below and apply today!
Note that these roles is office based, our office is conveniently located close to Bradford Interchange station.
Overview:
Provide a high level of customer service and support to both internal and external customers and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department.
Key Areas of Responsibility:
- Offer exemplary customer service to clients and suppliers at all times across all methods of communication
- Maintain a good level of understanding of all our hotel reservations and invoicing systems
- Provide guidance on using CTM online booking tools to clients, while ensuring adherence to organisational travel policies as well as CTM best practice and procedures. Taking appropriate action where consistent queries are being raised, escalating to appropriate stakeholder
- Sharing knowledge and information with colleagues both inter and intra departmentally. Provide feedback and suggest possible actions to appropriate Team Leaders where challenges are encountered
- Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.
Show willingness to provide shift cover as and when appropriate
Key Measures:
- All contact is handled efficiently being polite and helpful at all times, correspondence is written in a professional manner, issues are dealt with speedily with the appropriate remedial action being taken
- All our systems and processes are being adhered to consistently with minimal errors. Checking the quality of your work against current procedures, asking for guidance and advice where necessary
- Being consistently aware of the impact of your actions on clients, suppliers, colleagues, and the reputation of CTM
- Understand telephone queries and assist to resolve in a polite and efficient manner. Illicit the perception of being a capable and credible consultant.
- Reply to e-mails within the 4-hour limit, identifying any problems and give advice where appropriate.
- Ensure bookings made on behalf of the customer are accurate.
- Use our in-house system to produce invoices and refunds. Understand deadlines and work within those parameters.
Required of all CTM Positions
· Embrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.
· Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
· Work independently and as part of a team.
· Professional written and verbal communication.
· Meet deadlines, handle, and prioritize simultaneous requests.
· Creative and analytical thinking with strong problem-solving and consultative skills.
· Demonstrates calm under pressure – is a proactive contributor and eager to learn.
· Proficiency in Microsoft Office Suite.
· Basic math.
· Read and interpret information.
· Attention to detail.
· Regular and reliable attendance.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as lain out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.