Job Description
Job DescriptionHousing Assistant (Fixed Term until 31 March ) - PKC£25, - £27,Central Arrears Team, Pullar HouseA new and exciting opportunity has arisen within the Central Arrears Team. We are looking for an energetic, driven, and innovative individual for the role of Housing Assistant. You will be responsible for monitoring rent arrears within set targets, providing advice and assistance to maximise tenants’ incomes, arrange and monitor repayment plans. You will communicate with our customers by using various methods of contact including face to face, telephone, home visits and through written correspondence. You should have a good understanding of financial matters, with additional budgeting skills.We are looking for a good team player who understands the need to work collaboratively with colleagues across housing and our external partners, recognising and valuing other people’s strengths. You must be able to work on your own initiative in an organised and structured manner with minimal supervision. You will be able to identify and resolve problems independently, offer solutions and work to a “Think YES” approach. You will report to the Senior Housing Officer of the Central Arrears Team. The standard hours of work for this role are Monday to Friday from 8.45 to 5pm but due to the level and the nature of the post, there will be an expectation that you will work flexibly, and this could include evenings and weekends for attending public meetings/events or other business critical tasks.RequirementsYou will be someone who wants to make a difference and is committed to providing a high-quality service to our customers. You should have a clear focus on the customer and ensure that you are committed to improving their experiences. You will have a non-judgemental attitude, be empathetic and sensitive to the needs of our customers. You should be able to communicate effectively. We are looking for a highly organised and motivated individual who is enthusiastic, innovative and creative. You should be someone who uses a coaching style to help others to find their own solutions. You should have the ability to have difficult conversations and resolve issues at an early stage rather than allowing them to develop.As this role will have its challenges, it is crucial that you are resilient to deal with these and hurdles you may encounter, and that you have strength of character and are solution-focused to achieve the intended outcomes.A good basic knowledge of Housing Legislation and professional best practice is required as well as a thirst for keeping your own learning up to date and be open to ongoing personal development.Knowledge of Health and Safety legislation is necessary ensuring that this is factored into your own working practices and any dealings with customers. You will apply confidentiality appropriately, taking account of data protection and other legal and regulatory requirements.You must have experience of working in Housing or other customer service setting and in particular debt recovery/income maximisation. You should have a good working knowledge of the benefit system and be qualified to CIH Level 3 Certificate/Diploma in Housing/willing to work towards this or hold an equivalent level in a relevant discipline. You will be computer literate with proven IT skills and competent in the use of all Microsoft packages. You must hold a clean current UK driving licence and have access to a vehicle for work use to undertake this role. You will bring a positive energy; embrace change and work with the business to ensure optimum service is always provided.The Individual