Job Description
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Salary up to £35,000 + Fantastic Company Benefits + Onsite Restaurant + Free Onsite Parking
Hours - Monday to Friday 8.30am to 5.00pm - Hybrid - 3 days office/2 home
IT equipment provided.
At Percepta, we bring first-class service across each market we support . As HR Advisor at Dunton , Essex , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing: The Human Resources Advisor will act as first line contact for all HR related queries across assigned Client groups. Reporting into the HR Business Partner, supporting in the delivery of the People Innovation (PI) People Strategy and working closely with the local administrator on HR administrative matters. This position will be responsible for owning the employee life cycle and first line contact for all employee relations matters, including responsibility for own case work.
During a Typical Day, You’ll:
Employee Relations
· Building relationships with local managers to support general employee relations queries.
· Assigned by HR Business Partner own case work, working closely with local managers to resolve.
· First line of contact for local managers and employees on absence-related matters.
· Participate, support, and guide local managers through the investigation and disciplinary process.
· Ensure the case log is up to date, following up on any actions or escalating actions to the HR Business Partner if needed.
· Maintain confidentiality for all personnel related issue.
· Ensure compliance with General Data Protection Regulations (GDPR).
Employee Life Cycle
· Support the local administrator in the onboarding process for new hires, including delivering the Company wide induction.
· Track employee probation periods and raise in a timely manner to managers to ensure appropriate actions are taken.
· Act as main HR contact and owner of the leaver process. Conducting exit interviews as and when required in the absence of the HR Business Partner.
· First line contact for all family friendly processes, including owning the maternity and paternity process.
· Supporting the HR Business Partner in the flexible working process.
Payroll
· Processing the monthly payroll, working closely with the Payroll Specialist to ensure each set of monthly changes are submitted on time and are accurate.
· Ensuring all monthly sales incentives are approved in a timely manner.
· Dealing with any payroll related queries.
Projects
· Prepare the weekly HR Reports.
· Ensure Right to Work Checks are accurate and complete for all employees, conduct regular audits.
· Become the subject matter expert for the local HRIS conducting regular cleanse exercises.
· Supporting the local administrator with employee engagement initiatives.
· Ensure the annual mandatory Code of Conduct training for all staff is complete.
· Support the HR Business Partner on annual cyclical processes including appraisals and merit.
· Supporting the HR Business Partner on the delivery of projects to deliver the PI People Strategy.
· Understanding of the admin-related tasks including the travel booking process.
· Any other adhoc duties as required.
What You Bring to the Role:
· Further Education Undergraduate University degree or relevant experience.
· Level 3 CIPD qualification, essential. Working towards Level 5.
· Previous practiced HR administrative support experience required.
· Proficiency in Office Products (Outlook, Word and Excel) required.
· Previous Human Resource Information Systems (HRIS) experience preferred.
· Working knowledge of how the HR function works and supports the business.
· Possess a high degree of professionalism.
· Detail oriented with high level accuracy.
· Ability to maintain confidentiality and ability to handle sensitive material.
· Ability to learn quickly and multi-task.
· Ability to prioritise activities in a fast-paced and dynamic environment.
· Exceptional time management skills.
· Exemplary standards of integrity, personal work ethic and continuous involvement in self-education and development.
· Understanding/knowledge of Employment Law
· Provide cover to the HR Business Partner and local administrator as and when required.
· Ability to work well and interact with others at varying organisational levels.
· Must represent the core Percepta Values and amplify a culture of service to all Percepta employees.
· Act with discretion when dealing with matters at all times, maintaining complete confidentiality.
What you can expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary,
- Contributory pension scheme,
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules,
- Discounts on brand new vehicles
- Employee Assistance Program (EAP).
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one.
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions.
Respect – a team that is accountable, dependable and gives you their full attention.
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
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