Job Description
Job role: HR Services Team Leader
Location: Hybrid – Luton or London office
Hours: Monday to Friday, 35 hours per week
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Emeria UK operates in the residential real estate sector through its operating brands of FirstPort, Innovus, Knight Square and Campions. As the HR Services Team Leader you will be contributing to Emeria’s vision to be the leader of residential real estate services in the UK & Ireland.
As HR Services Team Leader you will contribute to our vision to be the leader of residential real estate services in the UK & Ireland by:
- Leading and developing a team of HR Administrators / Coordinators to provide an excellent “people” service for the relevant operating business (FirstPort or Campions or Innovus)
- Working in line with the Company Values, as a great example to the Team
- Identifying opportunities to drive increased performance, capability and effectiveness of the HR Services Team
- Work collaboratively with the other HR Services Teams
- Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.
Key Accountabilities
- Lead and develop the team to provide an accurate and efficient core HR administration service for our colleagues and internal stakeholders relevant to the brand.
- Work to achieve or exceed the SLA and KPI targets by coordinating the team’s daily work tasks, identifying opportunities for improving processes and developing the team.
- Ensure that daily service requests/work tasks are well organised, prioritised and delegated to HR Administrators daily, ensuring work is completed, and any resources rotated to meet agreed SLAs.
- Identify early service requests/work tasks or situations, which have potential to become complicated or cause issues, and ownership taken until resolution or escalation as appropriate.
- Provide regular feedback on daily operations, potential colleague issues, team working and any areas for improvements.
- Support team members with day-to-day work tasks/service requests and developing their skills and knowledge to ensure an active, realistic succession plan is in operation.
- Work collaboratively with the other HR Services Team Leaders to identify process improvements whilst maintaining consistency of the HR service through the allocation of resources.
- Auditing and reporting to ensure accurate employee records are maintained.
- Ability to analyse and interpret data and make/present recommendations on findings.
- Experience in Stakeholder management at all levels, with the ability to think critically and challenge within reason.
- Ability to be resilient in challenging situations and be able to problem solve to resolution.
Experience
- Experience of managing people preferably, but not necessarily within a HR Shared Service environment
- Proven understanding of end-to-end HR processes, HR policies and procedures
- Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing
- Able to manage multiple customer requirements cases simultaneously
- Able to coach team members to improve performance and develop skills
Personal Qualities
- Extremely well organised with the ability to plan and prioritise a busy workload and meet agreed targets / deadlines.
- Proven ability to influence effectively across all levels of the organisation.
- Meticulous attention to detail.
- Excellent task and time management skills.
- Proven ability to communicate in a clear, understandable and concise manner, both verbally and in writing.
The Benefits
We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.