Job Description
Senitor are pleased to be working with an established company in the professional services sector, who are looking for an IT Support Administrator to join their team. Joining a team of 2 others and reporting to the IT Manager, the role will be based from their head office in Lancaster and will involve remote and on-site support for a user base of over 100 people.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Ideally, applicants should have at least 2 years of experience in a similar IT Support role, excellent communication skills and proficiency in resolving technical issues for non-technical users. It is also essential that applicants have a full UK driving licence and use of their own vehicle, plus willingness to go to different local sites if required to provide support.
Responsibilities include:
- Day-to-day IT support via a Helpdesk system, taking, logging and resolving tickets or escalating if required.
- Setting up new users / desk moves
- Installing software and hardware upgrades
- Repairing and maintaining IT systems, servers and networks.
- Providing Backups and Disaster Recovery.
- Creating and updating any relevant technical documentation.
- Assisting with any existing and new IT projects.
Skills / Experience required:
- Experience with Office 365 support and administration
- Knowledge of Azure (desirable)
- Microsoft Exchange
- Active Directory
- Windows Server / Window Operating Systems
- Understanding of IT security policies / procedures
- Excellent communication and troubleshooting skills
This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support.
If this sounds like your ideal next role, please apply now for consideration or contact Charlotte on 0161 486 1599 / charlotte.attwood@senitor.com for more information.