Job Description
IT Support Analyst
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Location: Basingstoke
Salary: £25,000
Role:
The role will provide world class first and second line internal IT support to all on-site and remote staff across the Fortius Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication.
The role is a key part of enabling IT to deliver the strategic objectives for the group.
Role Responsibilities:
- Strive to deliver 100% uptime for our hosted and internal IT services
- Provide, first and second line support for company employees across the group
- Provide Desk side support where required to support end users
- Overall responsibility for the progression of IT tickets allocated to the individual
- Management of starter and leaver processes to ensure new recruits are onboarded and offboarded successfully
- Assist with implementation of systems to develop and improve business processes using IT
- Assist with regular communication with staff to advise them of IT business changes and other key IT information
- Assist with the management of all IT assets including security of those systems
- Ensure regular patching of all systems, both within Azure and locally are completed
- Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience
- Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats
- Undertake training and attend events where appropriate to further technical knowledge to assist in supporting our users.
- Assist with the IT Business Continuity and Disaster Recovery plans alongside the IT Manager
- Produce reporting required for management
- Assist with WEEE disposal of IT assets and WEEE declaration submissions where required
- Maintain the IT risk register alongside the IT manager and associated remediation plans
- Assist with Management of support renewals
- Assist in the management and support of firewall and network infrastructures
- Management and support of company mobile phones
- Assist in the management and support of VOIP phone systems
- Delivering consistently against deadlines
- Assist with Office 365 management and support
- Assist with Automation solutions for desktop and server environments
- Assist with Microsoft Azure server provisioning and support for internal and external customers
- Assist with Active Directory administration and support
Who We’re Looking For:
- At least one year of Industry experience of first and second line support within a corporate environment
- Ability to work as part of a team or solo as needed
- Excellent attention to detail and multi-tasking skills
- Excellent client-facing and internal communication skills (both written and verbal)
- Analytical, problem solving and organisational skills
- The ability to produce clear and comprehensive documentation for training or support purposes
- Knowledge of the latest Windows Operating Systems
- Knowledge of latest Microsoft Office products
Benefits
You’ll get the opportunity to be part of something very exciting. You’ll be a key player in helping to shape Fortius Network now and in the years to come. Here’s how we enable everyone at Fortius Network to do their best work:
- Competitive Salary.
- Wellness Fund/Private Health
- 25 days’ annual leave per year, plus bank holidays and option to buy or sell more days.
- Pension plan
- Life Insurance
- Access to the Headspace App
- Employee Assistance Programme
- Training/Learning Budget
- And more …
Company:
Fortius is a high growth, cloud-based, SaaS subscription business, providing governance, risk management and compliance services to over 4,000 public and private sector clients and over 60,000 customers across 20 different sectors including; construction, transport, retail, oil and gas, hospitality education, facility and property management, manufacturing, local and central government sectors.