Job Description
macOS IT Support Analyst
Find out more about this role by reading the information below, then apply to be considered.
Are you ready to dive into a dynamic role that combines tech expertise with a positive, can-do attitude? A globally leading creative agency is on the lookout for a macOS and Jamf IT Support Engineer to join their vibrant team in the heart of London!
Why join?
You’ll become part of a small team where you'll have the chance to make a real impact while constantly learning and growing. Plus, you'll be surrounded by like-minded individuals who share your passion for all things tech!
Your technical skills should include MacOS troubleshooting, Apple hardware support, Google Workspace, and video conferencing platforms. JAMF certification and experience with Adobe Creative Suite are highly desirable.
What You'll Do as IT Support Engineer
- promptly and courteously to technical issues, ensuring every user feels supported.
- up new user accounts and hardware, following the latest best practices.
- remote support to global offices and users.
- records and information up-to-date, always seeking ways to improve systems.
- their sister company based in London with their IT needs.
As an ideal IT Support Engineer you’ll be…
Organised: You thrive in managing your time and tasks efficiently, with a keen eye for detail and accuracy.
Communicative: Your excellent communication skills inspire confidence in others, and you're not afraid to ask questions and engage with the team.
Accountable: You take ownership of your tasks and proactively seek solutions, showing initiative and a willingness to learn and grow.
The ideal IT Support Engineer will have at least two years of experience in a fast-paced support role, preferably within the creative sector.
Your technical skills should include MacOS troubleshooting, Apple hardware support, Google Workspace, and video conferencing platforms. JAMF knowledge (ideally including certification), experience with Adobe Creative Suite, Okta, ITIL, shell scripting, and working within an agency environment previously are highly desirable.
Ready to take the next step?
If you're passionate about technology, thrive in a collaborative environment, and are eager to take your IT Support career to the next level, apply now!