Job Description
The primary purpose of the IT Support Technician is primarily responsible for providing hands-on support, proactively identifying, and resolving software and hardware issues on computers and managing the repair and maintenance of more complex systems and computer problems. In addition to these technical responsibilities, the IT Support Technician is also tasked with building a strong rapport with internal customers. This involves understanding their needs, addressing their concerns promptly, and ensuring their experience with the company’s IT systems is seamless and productive.
What you will be doing
- Providing hands-on support: Actively assisting with IT-related issues.
- Proactively identifying and resolving issues: Anticipating and addressing software and hardware problems on computers.
- Managing repair and maintenance: Overseeing the repair and upkeep of complex systems and computer problems.
- Building rapport with internal customers: Establishing and maintaining strong relationships with internal stakeholders.
- Understanding customer needs: Gaining a deep understanding of the needs of internal customers to provide tailored IT solutions.
- Addressing concerns promptly: Responding quickly and efficiently to any IT-related concerns raised by internal customers.
- Ensuring seamless and productive IT experience: Making sure that the company's IT systems are running smoothly and effectively.
- Opportunity to develop: This is a developmental role that will allow the individual to train and progress their career path.
UK travel: Availability to travel to the Bristol office and Maidenhead data centre from time to time.
- Locations/Travel:
Role is based in Theale (HQ) with a hybrid working arrangement (subject to need).
Additional travel to Maidenhead (data centre) and Bristol (office) will be required to conduct routine work and maintenance.
Qualifications
Essential
- Degree in a related field e.g computer science, information technology, or engineering is beneficial.
Desirable
- Certifications in areas such as network administration or cybersecurity.
What you will bring
Essential
- Experience: 3+ years of experience in IT support and systems maintenance.
- Exceptional Customer Service: The ability to provide exceptional support.
- Technical Skills: Proficiency in hardware, software, and networking. Familiarity with operating systems and network infrastructure.
- Problem-Solving Skills: Strong analytical and problem-solving abilities.
- Communication Skills: Excellent written and verbal communication skills are essential for understanding users' needs, providing clear solutions, and building trust.
- Ability to Work Under Pressure: Work within tight deadlines.
Desirable
- Adaptability: The ability to anticipate and adapt to the ever-changing tech environment is highly desirable.
- Continuous Learning: Staying current with emerging technologies and continuously updating technical knowledge is imperative.
- Knowledge of Cybersecurity: Educating employees on best practices.
- Knowledge of Networks: Understanding of network hardware, protocols, and standards to set up, configure, and manage network systems.
Who you are
- Able to build trust through open and transparent communication.
- Reliable and dedicated to deliver on promises and commitments.
- Ability to work under pressure with solid organisational and creative problem-solving skills.
- Positive mindset, demonstrates Sondrel behaviours and embraces and promotes Sondrel culture
- Self-organisation and ability to respond to changing priorities quickly with excellent time management skills.
- Team player with the ability to guide and mentor more junior team members.
- Self-motivated and able to work under own initiative with excellent attention to detail.
- Passionate and committed to delivering a high standard of work.
- Resilient and always finds a way to succeed.
Where you will work
We have offices in both Theale and Bristol. Our Headquarters is based in Theale where you will be located around plenty of country pubs in the area, golf courses, fishing lakes, good cycle and walking routes. Our Bristol office is modern, open plan complex located by the intersection of the M4 and M5.
Why Sondrel
At Sondrel we are encouraged to think differently, take on innovate and challenging projects and we’re trusted to make independent decisions to progress our own careers in the way that we want. We pride ourselves on being specialists in what we do, collaborative in our approach and we’re hugely passionate about driving the technology for SoC design.
We have teams across the globe which means there is opportunity for both domestic and international travel and the chance to network with some of the most highly skilled and knowledgeable engineers in the industry. Sondrel allows you to enjoy your work by having an autonomous environment built on trust, dependability and integrity as well as having a hybrid work environment catered to individual needs.
As we continue to grow, we are looking for bright individuals who are proactive in what they do, enjoy a challenge and have a desire for continuous learning experiences because, at Sondrel, no two days are ever the same.
What you get
- Competitive salary
- Discretionary Annual bonus
- Salary exchange pension scheme
- Private Medical
- 25 days annual leave plus 8 statutory days
- Hybrid & flexible working
- Free on-site car parking
Inclusion
Sondrel are proud to be an equal opportunities employer. We recruit people from varied backgrounds because it makes our team stronger, and we provide an inclusive workplace because growing in partnership is what makes our team great. We do our best to provide fair opportunities to everyone and we want to hear what you need to grow with us.