Job Description
Job Description
Joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales.
You may have known us previously as Spectrum Internet and NSUK - we've rebranded to Ogi; a new name that reflects our commitment to serving Welsh communities. We’ve received a multi-million-pound investment and are currently in the thick of our large-scale full-fibre internet deployment across South Wales!
We’re looking for an IT Systems Support person to join our internal IT Team, where you'll be providing day-to-day support for our internal systems, spanning both cloud-based and data centre environments.
About you…
We are looking for a dynamic and ambitious IT Support person who is keen to work on a broad range of IT systems within the business. We’d love to speak to people with knowledge of business IT systems, in 1st and potentially 2nd line support roles (or equivalent internal levels). If this sounds like you, read on!
You could be working in IT Support, 1st line or on a Help Desk, looking for the next step in your career, or someone more established and looking for a move to something more interesting. If you are interested in new and emerging technologies and would like to expand your skillset while working in a thriving Welsh tech company, this position could be an ideal fit for you.
We’re not necessarily looking for the finished article. This role is perfect for someone with a great attitude and willingness to learn and grow. Desirable skills are:
* An understanding of IT/IP infrastructure and networks, LAN & WAN Networking, Routing, Switching & Firewalls * Someone who has or is working towards any IT-related degree, ITIL v3/4, or a CompTIA Network +, CCNA or equivalent Microsoft certifications (though this isn't essential for this role).
* Skills in or working knowledge of Microsoft 365 and Azure
* Any experience or working knowledge of managing Linux and Windows in virtual environments
* Knowledge of Vendor / Supplier Management including service reviews
* Having worked with demanding internal SLA’s
What you’ll be doing…
You will be working hands-on with a wide range of technologies across a broad range of both infrastructure, cloud and networking, with a focus on end-user support within the business.
You’ll have responsibility for the day-to-day support of the internal IT systems, including our operational and business solution platforms that support our customer-facing services. A key aspect of this will be the day-to-day management of key IT vendors and service providers, including supporting ticket escalations and change management.
The IT Systems Support persons responsibilities will include, but not be limited to:
* Diagnose and resolve issues with business systems, liaising with the Service Delivery Manager and other technical experts across our teams, as well as third-party vendors and solution providers.
* Day-to-day support of our operational and business support platforms including monitoring, supporting, change management and escalation in partnership with critical system vendors
* Assisting with Day-to-day management of company devices (PCs, laptops, tablets, mobiles etc) via our Device management Solution, including inventory management and RMA repair processes
* Providing technical support to end-users in the use of company systems and solutions
* Assist with management and maintenance of internal IT systems infrastructure, both on-premises and in the cloud, along with all integrations with third-party systems.
Next Steps?
Please get in touch for a confidential chat, or to see the full job description. If you don't consider yourself as ticking all of the requirements but you think you'd be a good fit for us feel free to message for a chat too.
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