Job Description
IT Field Engineer – Manchester £24,000 - £30000 per annum
Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index.
We are now looking for a IT Field Engineer to join our world class company. Candidates must have a good understanding of an experienced IT Field Engineer and be someone who is competent working with clients, customers and colleagues of all levels of seniority.
Computeam is passionate about our mission to improve education outcomes using technology and we’ve been voted one of the Top 25 Small Companies to work for in the UK in the Best Companies Index for 2023 as well as Top 10 in the Technology Sector. We’re therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.
What are the main duties for this role?
- On and offsite trouble shooting for a regular portfolio of school clients of around 5-10 schools.
- Providing technical support in a deadline heavy environment (early morning trouble shooting essential).
- Trouble shoot a range of issues relating to networks, account management, hardware, printing, CCTV and school management systems.
- Collaboration with our brilliant team of Project Managers to share knowledge of school technical infrastructures and systems
What skills will you need to be successful in this role?
- Be able to develop great working relationships with all members in the school setting
- Be able to talk in non-technical terms to fully support clients with their IT use and engagement
- Have around 3 years’ in role experience in IT support or consultancy services, ideally in the Education or Public Sectors
- Working knowledge of firewalls, Windows AD, Azure AD, MS Intune device management
- MS Office 365, Teams, SharePoint, OneDrive
- MS Server build knowledge and hands on experience, 2016 – 2019
- Working knowledge of LAN & or WAN technologies
- Beneficial to have: VMWare, Hyper-V, Google Workspace for Education,
- Beneficial Qualifications: Networking – i.e. CompTIA, Microsoft, Cisco CCNA/CCNP
Joining Computeam
We have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. We believe in rewarding our staff and sharing in Computeam’s success.
Our values:
Passion – truly engage with our aim and use that to provide the best service you can in your role
Purpose – make your actions purposeful and positive
People – collaborate with the team to support and develop on a peer to peer basis
Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education
Just some of our Company Benefits include:
Annual Profit Share scheme (after 12 months)
Employer Pension Contributions
Employee Assistance Plan
Laptop and Mobile Phone
Holiday entitlement starting at 22 days increasing with length of service
Additional Birthday leave
Holiday buy and Sell
Volunteer leave
Company Carbon footprint offset with Ecologi
Cycle to work scheme
Salary sacrifice EV car scheme
Company events & charity fundraising opportunities
Funded professional training and access to our inhouse training platform
Salary & Expenses: Computeam Pay Scale
Grade 3: IT Field Engineer – Desk & Field Based, 2nd Line
£24,000 - £30,000 per annum (full time)
Mileage expenses reimbursement (own car essential and full driving licence)
Laptop and phone
Work uniform polo shirt & fleece
What are the working arrangements?
Hours: 40 per week between 8am and 5.30pm
Days: Monday – Friday only
Where: Mostly on site at schools and some work from home
Job Types: Full-time, Permanent
Pay: £24,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Health & wellbeing programme
- Profit sharing
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Experience:
- Technical Support Occupations: 3 years (required)
Licence/Certification:
- UK Driving Licence (required)
Willingness to travel:
- 75% (required)
Work Location: In person