Job Description
INFRASTRUCTURE OPERATIONS MANAGER / SERVICE DELIVERY MANAGER / AZURE
£70,000 + E xcellent Staff Bens including 35 Days Holiday /Full Strong Performing Company Pension &Life Assurance /Private Healthcare including Dental,Physio, Eye Tests /Glasses etc /Highly Flexible Working /Buy &Sell Additional Annual Leave /£400 Flexible Benefit to spend on Wellbeing eg Sports Equipment,Events etc/2 Fully Paid Giving Something Back Days per Year - to Work with Chosen Charity /Subsidised Social Events /Training &Professional Development Budget
Our client is a leading Solutions & Services Supplier with a rich history spanning many years and having evolved over the last few years into an organisation with a clear identity and passion for delivering a truly high-quality service and exceptional customer experience within its ever growing and important sector
They now have a requirement for a driven, proactive, innovative IT Operations Manager to work as part of a team to enable the successful Delivery of Technology Products & Services.This role is wide ranging will require you to Lead Technical Teams through various Solution Deliveries while Maintaining Service Levels. The ideal candidate must have experience of Azure & will have a passion for IT & Customer Service, a thirst for knowledge, will demonstrate creative problem solving and a desire to deliver proactive
Key Responsibilities of IT Operations / Service Delivery Manager would include:
Lead Service Desk Team, Infrastructure Engineers & Software Engineer to Deliver IT Services & Solutions
Nurture & Develop Service Focused Culture
Develop & Manage Service Levels, Review Activities, Spot Trends & Drive Continuous Improvement of Technical Processes & Solutions
Be Technical Lead for all technology related Issues, Incidents, Solutions & Projects
Build Relationships & Collaborate with IT, Business Colleagues & Third Parties to establish Service Expectations and Roadmap for Technical Direction
Provide Technical Leadership, Direction, Advice & Guidance to IT Technicians & Engineers
Design, Plan & Deliver Technical Projects Ensuring Minimal Business Disruption, Strong Network / Data Security, GDPR Compliance, Data Integrity & Quality of Service, ensuring On Time Delivery, with Minimal Disruption
Ability to Work Towards Deadlines while still Maintaining Security, Compliance, & Data Integrity
Lead on Design, Provisioning, Monitoring, Maintenance & Security of Cloud-Based Infrastructure
Ensure Network & Systems are Optimised for Excellent Performance
Work in Collaboration with other IT & Business Colleagues
Key Skills & Experience of IT Operations Manager role:
Collaborative Leadership of Technical Teams including Infrastructure, Service Desk & App Support
Optimising & Supporting Azure Cloud Environments & Services including Azure Virtual Desktop
Continuous Service Improvement & Quality Assurance
Change & Risk Management Processes
Microsoft Windows Server
Microsoft 365 Services including Exchange, SharePoint & Teams
Cyber Security
Networking Protocols / Firewalls
Implementing Best Practice Based on ITIL Framework
Searches: IT Manager /IT Service Delivery Manager / IT Operations Manager / Infrastructure Manager / ITIL / Azure / Service Delivery Manager / Helpdesk Manager / Technical Lead / Service Desk Manager / IT Manager / IT Delivery Manager