Job Description
Account Executive
Inside Sales,
Public Sector Software Manchester
About the role
Idox is recruiting additional Account Executives to complement its already successful client relationship and commercial teams working with our Public Sector customers. We are looking to hire people with the drive and ambition to support the development of long-term, trusting relationships with our customers.
The Account Executive’s role is to support field-based Account Managers, to oversee a portfolio of assigned customers, to develop new business from existing clients and to run outbound structured campaigns. This is an office-based role, selling and promoting products via telephone calls, emails and social media. Typically, you would be selling and promoting products and services as additional modules, consultancy and renewals for our public sector software portfolio.
Account Executives will be involved in capturing new opportunities, forward planning, customer awareness campaigns and the provision of timely and reliable management information to Support IDOX business strategy, goals and objectives. You will be representing the whole range of our solutions to new and existing customers and will be encouraged to bring insights and intelligence back to the Group.
Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our clients. An experienced Account Executive has the potential to rise through the career structure at Idox to full account management responsibilities or development as a specialist new business sales professional.
Key responsibilities
- Build and maintain strong, long-lasting client relationships
- Promoting the use and adoption of Idox solutions within your allocated customer base
- Incremental sales of Idox products and services
- Engagement with delivery teams to ensure delivery to agreed timescales
- Ensuring customer retention, working with these customers to further the development in the customer’s use
- of Idox solutions
- Liaison between customers and account managers
- Collaboration with sales team to identify and grow opportunities within territory
- To assist with resolving client requests or issue escalations as needed.
To be successful, you’llneed to bring:
- An understanding of how software and related services can improve the effectiveness of Public Sector organisations
- A consultative approach, able to influence others to support objectives
- Demonstrable ability to communicate, present and influence key stakeholders
- Solid experience with CRM software(e.g. Salesforce) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening and communication abilities
- An ability to form strong and mutually beneficial business relationships
- A track record of achieving targets, goals, and objectives
- Strong written, listening and oral communication skills
- High level of commitment and passion for achieving levels of service excellence
- Excellent time management and prioritization skills
- Negotiation skills
About Idox
Our specialist software solutions powerthe performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflowsthat drive efficiency and best practicewith a long-term focus for regulated environments.
Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.
We employ round 600 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.