Job Description
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Insurance Officer - 6 moths FTC
Reference: JUN20245391
Expiry date: 22:59, Mon, 17th Jun 2024
Location: Second floor, 230 Blackfriars Road, London
Benefits: £38000 to £42000 annual salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much more
Founded in 1967 as the Merton Family Housing Trust, we have since grown into an organisation with over 7,000 homes across nine south London boroughs. We are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. We also have a small portfolio of commercial properties and garages.
It is really important to us that you share and reflect our values making sure our customers receive a dependable and localised service.
The role will support the Corporate Finance Manager to deliver a high-quality service to support Wandle’s Vision, Mission Statement and values. As the Insurance Officer you’ll assist with coordinating all insurance risk within the business, ensuring that we have the correct insurance needed to mitigate current and future business.
The main responsibilities are provision of insurance management process through procurement of insurance services, robust claims management together with raising risk awareness throughout the business.
A day in the life:
You will:
- assist in the procurement of insurance services including, where necessary, tender and negotiation of long-term agreements and renewal to manage Wandle’s risks and deliver value for Money. Ensuring key stakeholders across the business and engaged in the process. Thereafter managing the relationship with, Insurers, Brokers and Consultants ensuring effective communication of Wandle’s needs, risks and risk appetite and documentation of all relevant information
- assist in ensuring the association has the best insurance cover possible, and ensure all claims are managed and dealt with in timely manner
- assist on the management of property, liability and other claims through a robust claims handling process, and engagement of stakeholders including identifying and delivering training needs and risk awareness in accordance with agreed procedures and policy cover, reporting to insurers, as necessary
- assist in managing risk through collaboration with Health & Safety, Human Resources and other departments and stakeholders
- assist with effective and prompt claims processing and handling
- record and act as an initial point of contact for all claims, notifications, and day to day queries, ensuring all insurance claims are logged and records kept up to date, and manage all daily contact into the insurance mailbox and file accordingly
- collaborating with internal and external stakeholders, such as legal representatives, Insurers, brokers, and operational teams to defend and investigate claims effectively
- assist in recovering and reconciling insurance funds received from insurers and third parties
- gathering evidence and identifying witnesses to assist insurers determining liability
- manage and maintain the insurance claims register and provide finance with monthly accruals of outstanding claims & spend (usually by WD 2)
- support Wandle in improving performance and teamwork including promoting training, cultural change and engagement with HR related policies and processes
What you’ll need:
- Degree or relevant equivalent professional qualification
- Membership of Legal body and / or CII
- Evidence of continued Professional Development
- High levels of literacy and numeracy
- Experience of working with Insurers and other organisations to deliver claims management service, policies and procedures and risk awareness across organisations
- Experience of insurance matters within a Property, Housing, Building & Motor environment
- To demonstrate knowledge of insurance cover, claims procedures and renewal of policies
- Ability to manage and deliver projects/workload to budget, deadlines, being proactive, resolving problems and demonstrating resilience in a fast paced and changing environment
- Experience of managing a wide range of different stakeholder relationships, internal and external with demonstrable written and verbal communication and negotiation skills
- Excellent IT Skills including MS Office applications: Excel, Word, PowerPoint, Outlook and Treasury Management Systems demonstrating ability to store and manipulate information on databases
- Experience of using Excel to maintain spreadsheets, identify trends and create reports/dashboards
What next?
If you want to be part of a winning team that takes pride in delivering a positive experience to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you.
Please apply with your CV and supporting statement on no more than two sides of A4 ensuring you address the ‘What you will need to have” section set out in role profile by 17 June 2024.
Please also note that ahead of the final stage interviews you will be asked to undertake a number of online tests/assessments.
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