Job Description
Overview
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We are TalkTalk Group’s Consumer Business providing fixed line connectivity to more than 2.2 million homes. With an annual revenue of £800k and 550 employees over 2 core sites (Salford – Head office and London).
Our vision is to be the UK’s most recommended Wifi provider with more than 3million profitable customers. We will deliver this by living by our values of ‘We Care, We Challenge, We Commit in everything we do.
About the Role
The Internal Communications, Culture and Engagement Manager is pivotal in ensuring colleagues are kept up to date with everything that is happening in the business. You are crucial in sharing our strategy, driving employee engagement and constantly looking for new and innovative ways to communicate and drive our culture forward.
You will work closely with the CEO, CPO, Director of Corporate Affairs and the rest of the Executive Committee (ExCo) to support with day to day messaging and storytelling, ensuring that our colleagues understand the part they play in our future strategy. You will bring our customers to life with the strategic aim of driving increased colleague advocacy of our products and services across the organisation.
This role will report to the Chief People Officer and will work be a member of the People Leadership Team, working closely also with the Corporate Affairs team to aid internal and external alignment. This role will manage 1 FTE.
What you will be working on
Be the Culture transformation lead – gather data and analysis on the culture of TalkTalk and collate plans and lead all workstream leads on the delivery of culture improvement plans
Provide a comms business partner style service to the TalkTalk ExCo, to drive colleague engagement and increased understanding of strategy, support the Networks and eNPS analysis
Working closely with senior stakeholders to ensure successful ‘all company’ communication including:
All Company Comms including organisational announcements and company updates
Comms support and advice on activity roadmaps; co-ordinating, executing and promoting campaigns / product launches etc.
Provide messaging to tell the narrative of the business
Stakeholder management is crucial to deliver engaging updates including Weekly Stand-Ups, Spotlight Sessions, Listening Sessions and all company events
Co-ordinating company-wide events (both in-person and virtual) to enthuse and engage colleagues, including project planning, budget management and delegate experience
Being a subject matter expert on when and how to communicate and advise on the tools available and metrics to aid measurement and future planning
Provide online community management across our digital channels
Undertake other group communications projects as and when required
Regular contact and close collaboration with the Corporate Affairs team, in particular External Communications
Support and guide the employee Networks to enable them to be front and centre across the organisation
Support, communicate and enable engagement plans from data collated from our engagement survey completed on a quarterly basis.
What will make you successful in your role?
Experienced in driving results in employee engagement, using a variety of tools and data
Proven expert in internal communications, working in a fast-paced environment and used to managing change and the ability to prioritise time-sensitive projects
Strong communicator and strategist
Self -reliant, takes initiative and is proactive
Strong stakeholder management is essential
How we look after our employees
Flexible working and hybrid working options available for staff
25 days holiday plus your birthday off, plus 3 wellbeing day (you also get the option to buy up to 5 extra days holiday per year)
Private Healthcare for all employees
Competitive pension scheme
Non-Contractual Bonus, payable on all roles (subject to company performance)
A range of inclusive employee networks to help integrate employees into life at TalkTalk