Job Description
Challenge Yourself and Impact the Future!Fernox operates as a subsidiary business of MacDermid Enthone Industrial Solutions, a global diversified producer of high technology specialty products and a provider of technical services. MacDermid Enthone Industrial Solutions operates as a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day. Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables and diagnostic testing services. Fernox has pioneered the development of energy efficient products both for traditional and renewable technology in domestic and commercial applications. The business is committed to a progressive Research and Development program and has invested in an extensive in-house R&D team of scientists a based in the UK. Its operating headquarters are located in Woking, UK with manufacturing facilities in the UK, People’s Republic of China and the US and offices in France, Germany, Italy, Belgium, Netherlands, Hungary, Turkey People’s Republic of China and the US.Who are we looking for?We are looking for an Inside Sales / Customer Support Clerk to act as a customer focused and proactive first point of contact for Fernox customers and external sales team, in the administration and handling of orders and queries.What will you be doing?This is a varied role where no two days will be the same. You will be expected to:- Receive and follow-up customer, and area sales manager requests, to ensure orders are progressed and the customer is sent the correct goods in line with their requirements and expectations.- Co-ordinate orders, queries and complaints to ensure that Fernox delivers the highest possible customer service.- Deal with Customer complaints and issues, manage warehouse and internal discrepancies, raise credit notes and arrange material returns in a timely and efficient manner.- Consistently meet performance criteria as per the teams KPI targets.- Manage and maintain customer accounts from an internal basis, including quotations, order processes, pricing, and despatch organisation.- Assist management with specific merchant requests, reporting sales figures and forecasting- Perform efficiently the administration aspects of the role – post, invoicing, report running, etc. – to ensure the department deals with customer enquiries in an effective way.Who are You?Ideally you will have a background in a customer services environment, be a great communicator, team player and strive to find solutions for our Customers and sales team. If you are able to speak Polish then this will strengthen your application, but it is not essential. You should be educated to at least A Level standard.What competencies will you need?Customer service, communication and telephone liaisonGeneral administrationMS-Office and knowledge of ERP systemsEnglish language requiredPolish language skills preferredWe are we Offering...Challenge Yourself and Impact the Future - As part of our team here, as well as receiving a competitive base salary, you will participate in a generous performance related bonus scheme. In addition you will receive pension contributions of up to 8% of your base salary, Life Assurance of 4 x basic salary, 25 days holiday plus public holidays, Private Medical Insurance and cashplan.Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which empowered us to create high performing global teams that achieve superior solutions for our customers.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as protected veteran. #LI-AV1