Job Description
Job Title: Internal Sales Specialist
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Responsible for: Outbound Sales Calls
Team: Sales Team
Responsible to: Back to Base Sales Manager
This is a full time position and is a hybrid role, the office is based in Poole, Dorset.
Company Overview
Dealer UK includes Ibcos Computers Ltd and Catalyst Computer Systems Ltd. Both businesses provide Dealer Management Software, with Ibcos focusing on the industries of Agriculture, Construction and Garden Machinery and Catalyst focusing on the industries of Motorcycle, Caravan and Motorhome, Retail and Trade and Agriculture. We help dealers manage all areas of the business operations from parts and service, through sales and finance, with innovative solutions to achieve their business objectives.
Job Overview
As the Internal Sales Specialist you will be tasked with calling customers and prospects daily to maximize the lead generation for the sales team. You will follow up on marketing campaigns and close deals to contribute to the sales targets. The role requires contact with customers and prospects by telephone, video call and occasionally attending exhibitions. Focusing on new and existing products, product launches and data driven campaigns. The role requires a good level of detail and understanding of the sales process. Outbound calls will be a key KPI for this role to ensure we have a high conversion rate for the campaigns throughout the year. Data collection is also a key feature in the role as we require the CRM system to be maintained to a high level. You will report to the Back to Base Sales Manager but will also have guidance from the Sales Director.
Key Responsibilities
• Cold call prospects for lead generation
• Calling customers/prospects and driving sales supporting the success of new sales campaigns
• Use scripts to provide information about our software product’s features, prices and present their benefits
• Persuade the customer to buy by demonstrating how our products and services meet their business needs
• Record the customer’s personal information accurately in our CRM system, Salesforce
• Keep records of calls and sales and record useful information to share with the sales team
• Provide regular sales forecasts and business updates to the sales managers
• Proactive sales calls via phone calls/video demo's
• Responsible for keeping in contact with groups of allocated customers
• Leverage account managers to influence and progress sales opportunities maximising our profitability
• Support the development of a sales channel of new and existing customers ensuring our DMS solutions match their needs
• Understand and interpret customer requirements and use every sales opportunity to promote our full range of products and solutions
• Understand the customers businesses and challenges that they face to help us identify their needs and provide a software solution to give them a return on their investment
• Respond to and qualify leads and opportunities from marketing campaigns
• Contact potential customers through cold calls and emails
• Identify the prospects needs and suggest appropriate products and services
• Build long-term relationships with existing customers and prospects
• Set up meetings or calls between prospects and BDM's/AM's
• Report to the B2B Sales Manager on (weekly/monthly/quarterly) sales results and account management tasks
• Stay up to date with new products and services
• Expected to achieve 100 outbound calls per day with 30 meaningful conversations per day
• Responsible for sales across both DG-UK companies Catalyst and Ibcos
Required
Essential
– Good level of competency in Excel as well as being competent in Word, Outlook, and PowerPoint
Essential
– A Telesales focus or background in a telesales environment
Essential
– Strong attention to detail
Essential
– Highly organised with the ability to prioritise and manage workload
Essential
– Experience within a dynamic, fast-paced organisation
Essential
– Excellent reading, writing and oral proficiency in the English language
Desirable
– High level of numeracy, ability to collate figures and build regular sales reports
Desirable
– A level or equivalent experience and skills Desirable - Previous experience within a software company is an asset
Desirable
- Experience with CRM systems is an asset.
Suitable for someone who…
Is confident and has a charismatic personality with a customer focused approach to work. Strong sense of ownership, initiative, and accountability for work. Works effectively on their own initiative and can engage with others. Strong attention to detail. Good communicator both verbally and in writing. Enjoys working as part of a team with shared goals and an ambition to grow within the role. Has worked in an internal sales role with outbound calls focus.
Competencies
Good Communicator - I can effectively communicate with people at all levels both internally and externally
Effective - I can work both independently and collaboratively to achieve my goals
Precise - I am accurate in my communication and exact in my delivery
Tenacious - I ensure that all tasks on a project are seen through to completion
Credible - I know what I’m talking about and can back this up with evidence
Positive - I convey an optimistic and confident approach to situations Interested I want to learn more about what I and the company does
Committed - I do what I say I’ll do; people can count on me
Respectful - I treat colleagues and customers with deference and respect
Collaborative - I work well with others to get the desired outcome
Diversity within the workplace
At Ibcos Computers we are pleased to say we create a diverse and inclusive work environment. We are an equal opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.
As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.
If you have a disability, such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to complete the process to your best ability.
Company Benefits
. Company Performance Bonus – Paid annually.
. Cycle to work scheme.
. Generous Company Sick pay
. Death in service – 4x your annual salary.
. Company pension contribution of 5%
. Maternity, Paternity and Shared Parental leave:
Ibcos Computers
has a generous policy to cover
time off to be with your family at important times in your life.
. Medical Cash plan - which gives you access to the best doctors.
. Generous Holiday Starting at 25 days.
The salary for this position is based on 25 hours per week - £20,000 per year + commission + sales target bonus