Job Description
Job Title: IT Apprentice - Helpdesk
Location: Coventry - Onsite
Salary: Up to £18,000 - D.O.E
Job Description:
We are looking for an enthusiastic IT Apprentice to join our team in the Logistics industry. You will be responsible for providing technical support and system maintenance to our customers.
Your duties will include:
* Diagnose and troubleshoot technical problems, including software and hardware related issues.
* Respond to customer inquiries in a timely manner, both in person and over the phone.
* Install, configure, and upgrade software and hardware.
* Research solutions to technical problems.
* Manage user accounts, permissions, and access rights.
* Monitor and maintain system performance.
* Provide technical support and advice to customers.
To be successful in this role, you must have excellent problem-solving skills, be able to work independently, and be able to communicate effectively with a diverse range of customers.
Technical Skills Required:
* Knowledge of Windows Server and Windows OS
* Knowledge of networking and routing protocols
* Knowledge of system security and administration
* Knowledge of scripting and automation tools
* Knowledge of database systems
* Knowledge of software and hardware troubleshooting
* Ability to work with a variety of operating systems
* Ability to work with a variety of programming languages
* Ability to work with a variety of system administration tools and applications
If you feel you have the necessary skills and experience for this role, please apply for immediate consideration and interview, and to receive further details about the role.
You can apply for this position by clicking the APPLY button, or alternatively, send your CV to ( thomas . craig @ intechnologygroup . com )
Keywords: IT Apprentice, Helpdesk, Logistics, Windows Server, Windows OS, Networking, Routing Protocols, System Security, Administration, Scripting, Automation, Database Systems, Software, Hardware, Troubleshooting, Operating Systems, Programming Languages, System Administration.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.