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Job Description
Job Description
Our client, a leading financial services organisation based in London are looking to hire an IT Change & Configuration Analyst on a permanent basis. This is join a Service Delivery team who are responsible for the implementation of new services into their IT environments and maintain their CMD.
Key Responsibilities
- Lead in the preparation of the CAB Workbench within ServiceNow
- Act as Change Manager in CAB or E-CABs when called upon.
- Contribute to the maintenance of a comprehensive configuration management database (CMDB)by updating and verifying configuration data.
- Identify and engage with customers and other stakeholders to collate service information.
- Participate in regular audits to ensure the accuracy and completeness of configuration information.
Skills/Experience required
- 2+ years within a Service/Change Configuration role within Financial Services sector - essential
- Familiarity with ITSM tools and technologies
- Strong understanding of ITIL principles and their application in IT service management
- Knowledge of configuration management databases (CMDB) and their role in maintaining accurate configuration information.
- Familiarity with current infrastructure technologies such as networking, servers, storage, virtual desktops, virtual servers, and Cloud services.