Job Description
Our client is seeking to compliment its existing IT team with the addition of TWO SUPPORT DESK ANALYSYTS. You will be a an IT service Desk analyst, with a positive apporach and a 'can do attitude. You will need to be flexible and adaptable as to the needs of the business, the chariman and stakholders able to react qucikly, as necessary to resolve IT related issues, in multiple locations including on occasion the Chairmans private jet. This is a unqique opportuntiy that will enable you to progress your career wihtin a dynamic, forward thinking and exciting group of businesses as it enters a new period or extensive growth and expansion in the UK and beyond. Responsibilities 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites Installation of new hardware and software Troubleshooting issues / answering queries to successful resolution User management - accounts, permissions, distribution lists Experience and qualifications Essential Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organisation Previous experience of supporting users by telephone and ticketing system Three A- or five AS- levels / City and Guilds diploma / NVQ level 3 / or equivalent Beneficial Minimum of 18 months' commercial experience Previous experience supporting more than one company/division Previous experience supporting a recruitment agency HND / DipHE / NVQ level 4 / degree with honours / or equivalent Skills and competency Essential Support of Microsoft Office 2010 or greater, Windows 7 or greater Familiarity with the internals of a PC/laptop Demonstrable ability to diagnose a variety of desktop and laptop issues,across general operating system, TCP/IP networking, hardwarecomponent failure/intermittent issues, etc Ability to follow instructions or procedures, and check own work Equally comfortable working with others and on own Beneficial Previous experience supporting Active Directory Support of Microsoft Office 2016, Visio, Windows 10 Previous experience with Office 365 Previous support of Android and iPhone phones, Android and iPadtablets, and Macs Previous experience of automated build and deployment tools Knowledge of Windows Server 2008 and 2012 Ability to accurately estimate how long a task will take and communicateprogress 01702 567 302