Job Description
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Reference: MAY20244566
Expiry date: 17:30, Thu, 27th Jun 2024
Location: Melksham
Salary: Competitive
Benefits: Pension, life insurance, 26 days holiday + bank holidays, employee discount scheme, employee assistance programme
Job Title: IT Engineer
Reporting to: Infrastructure Manager
About The Delta Group
We are Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution, and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.
Role Overview
We are looking for a dynamic IT Engineer to join our team. This is a fantastic chance to work for a company that has the mix of being enjoyable, yet high-paced and professional work environment.
Please note this is a fully office based role in our Melksham office.
Key Responsibilities
- Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
- Windows 11/10 OS support and administration.
- Mac support and administration
- Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer
- Documenting calls on the call ticketing system.
- Following standard help desk procedures & processes
Knowledge, Skills, and Experience
- Computer Literacy (Microsoft suite).
- Excellent organisational skills with the ability to multitask and prioritise workload.
- Confident approach, passion, and attention to detail.
- Mac Support
Personal attributes / Behaviours
- A proactive and ‘can do’ attitude.
- Organised.
- Work well under pressure.
Location: Melksham
Shift: Monday – Friday 09:00am – 17:30pm
- Friendly working environment
- 26 days annual holidays + 8 Public/Bank holidays
- Company contributory pension scheme after 3 months
- Death in Service Benefit available subject to Company pension sign- up