Job Description
Requisition ID 12912 - Posted 07/22/2021 - Information Technology - Information Technology (Information Technology) - Finsbury Dials (Admin Site) (141550) - Information Technology - Fixed Term - Full Time - South East of England
Grade: 3A
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Contract Type: FTC 23 Months
Location: London / Chesterfield
Reporting to: Head of Horizon Commercial & Contract Management
Division: GLO & HM
The Exit & Transition (E&T) Manager will develop a clear understanding of the existing components of the services in terms of people, process and particularly technology, and a comprehensive overview of the possible impact of contract change. This will include analysis of issues such as asset ownership, TUPE liability and changes to operational or administrative processes which will require active management.
Working in partnership with key Post Office Programs which impact Horizon, t his is a challenging and important opportunity as part of the Horizon Improvement Programme to ensure the safe exit and transition from the existing contractual arrangements for Horizon Services to several new contracts or indeed insourced.
Principal Accountabilities- Drawing on knowledge from technology management and the Subject Matter Experts, develop an initial view of the likely impact of transition for each service.
- Working with technical experts, Horizon Improvement Program Leads, the wider IT team, Legal and HR, review data provided by the incumbent to assess the commitments related to people and assets, and thereby identify appropriate exit strategies, cost drivers and liabilities.
- Working with the Horizon Services team, identify processes directly related to interaction with the incumbent, and document the interfaces and exchanges as the baseline for possible future change.
- Work with technical experts and key stakeholders to identify cross-supplier and inter-project dependencies, confirm timescales and scope.
- Contribute to the statement of requirements for transition to be included in ITT documentation as appropriate, complementing the definition of the required services.
- Contribute to drafting and review of legal documentation related to exit and transition and define initial acceptance criteria.
- Actively seek out relevant lessons learnt from other projects or organisations to enable the relevant project team (in particular, Pivot to Cloud, SPM & the Horizon Improvement Programs) to learn from previous experiences.
- Work with Finance to develop the budget and business case for the chosen exit and transition plans including internal Post Office costs, declared supplier costs, contingency and liquidated damages exposure.
- Work with HR to manage any TUPE transfer or retention issues through transition and ensure that appropriate Post Office resources are assigned to the project.
- Along with the Commercial team represent Post Office’s requirements in all dealings with the incumbent supplier in terms of contract exit planning and execution.
- Lead definition of the User Acceptance Criteria/Testing regime and any roll-back arrangements for the new service along with the Horizon technical experts.
- Ensure that any benefits required of the new contract/s are fully understood along with their means of delivery, and that business process re-engineering and change management is effective in the user and service management communities.
- Working alongside the IT document manager, ensure that all service and technical information required is up to date and shared effectively with the incumbent and new supplier.
- Work with the Project Managers to ensure that the transition project is delivered on time and to quality.
- Contribute to handover to BAU contract management and operational and support functions in accordance with agreed processes.
- Contribute to a post-implementation review.
- Proven experience of managing complex operational and technical change, preferably in the context of contract re-assignment.
- Proven experience of information and impact analysis, with ability to model multiple options and track change and risk.
- Working knowledge of benefits management and business change.
- Able to simplify complex problems, process projects into component parts, explore and evaluate them systematically.
- Able to identify causal relationships and construct frameworks, for problem solving and/or development
- Significant communication (verbal, written, listening) and influencing skills.
- Knowledge of relevant legislation, including Data Protection, TUPE, procurement, contracts, health and safety.
- Knowledge of project management good practice and reporting disciplines, with experience of working within a program team.
- Familiarity with legal documentation and procurement procedures.
- Knowledge of the Post Office and a good understanding of traditional and new technologies used in a large retail environment.
- An ability to determine contractual and financial exposure.
- Strong project and process management skills.
- Ability to understand Exit & Transition risks & issues and to work with other parts of the organisation in crafting tactics and strategies for risk mitigation.
- In collaboration with procurement, ability to structure bids, evaluate bids against a broad set of agreed evaluation criteria and provide recommendations for vendor selection
- Solid understanding of Public Contract Regulations that will influence contracting approach and vendor behaviour.
- Strong ability to communicate with IT stakeholders, legal, Finance and procurement staff, and business partners to achieve business outcomes.
- Customer-focused approach and results orientated.
- Strong relationship and interpersonal skills to be applied.
- High degree of technical understanding of IT Outsourced Services applicable for both Public and Private Sector.
- Awareness of latest IT Technologies & Management Frameworks.
- Good understanding and experience in managing contracts with Gartner Quadrant recognised IT Service Providers.
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.
Securing the future Post Office’s future:
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.
Working at the Post Office:
Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common.
All Post Office people are guided by our three values and behaviours:
- We care by always thinking customer
- We strive to make things ever better through honest challenge
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.