Job Description
IT Field Engineer - Coventry - Up to £32,000 - Exciting IT Service Provider
What's in it for you?
Are you an IT engineer that is looking for a business that will give back to you as much as you give to it? Are you looking for a new challenge where every day is different? Are you the kind of engineer that likes to be the face of the business and deliver a high level of service? If the answer to those three questions is yes then this role very much could be for you! This is a business on the up and they are always looking to bring engineers on with a growth mindset, people who are always looking to better improve themselves. You will be heavily supported in your growth and development and you can expect a balanced and rewarding day-to-day workload.
The Role
As a Field Services Engineer at this thriving MSP, you'll be responsible for providing general advice, support and guidance to our customers and their end-users. You'll work to defined SLAs, assist our Project teams with deployments and other installation activities, and undertake a range of other tasks. This will be a mixture of both remote support and on-site visits when required. Expenses are paid for and access to company vans is available. You will be supporting clients only within the West-midlands.
Key Responsibilities:
Build and configure end-user-computing devices to agreed standards
Visit customer sites to complete scheduled activities, installations, desk moves, upgrades and changes
Provide reactive support for Network, Server and Storage equipment located on customer sites
Provide end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
Strive to achieve all KPIs and SLAs at all times.
Requirements
Confident, proactive and self-motivated individual with experience working under pressure in a fast-paced environment.
Experience working in ITIL-aligned environments
Technical understanding of Microsoft 365 and general business IT systems
Troubleshooting skills with hardware and networking issues.
The Company
This IT Service provider with an office in Coventry is a dynamic and fast-growing company that values and relies on our people, our culture, and our commitment to excellence. They have offices around the UK but the office in Coventry only supports their clients in the West Midlands.
25 days holiday, increasing by 1 day for every year of service (until 30 days)
Tailored training and development plan
Your birthday off
Contractual sick pay
Flexibility to work remotely
Private Health Insurance
Salary Sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology purchases
Access to a range of discount and loyalty schemes
Discount gym membership
Enhanced Maternity, Adoption and Partner leave and pay
Enhanced employer pension contributions
IT Field Engineer - Coventry - Up to £32,000 - Exciting IT Service Provider
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