Job Description
Salary 35,000 - 40,000 GBP per year
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Requirements:
- Proven experience in a team leader/manager role, managing day to day operations and management of staff e.g. appraisals, delegation of work to ensure SLA's are met, performance management and staff development.
Understanding of utilising a call logging and asset management system to track hardware and meet SLA's.
Experience of hardware maintenance, Windows 10, Laptop/Desktop break/fix, asset management and video conferencing.
Knowledgeable in the implementation and maintenance of Microsoft M365.
Be able to respond to enquiries to assist in resolving hardware problems, supporting the organisation with the use of equipment by providing necessary training and advice and keeping technical documentation up to date.
Responsibilities:
- This post is for a Hardware Team Manager in the End User Support (EUS) service line within our growing IT Directorate.
The EUS (Hardware) function supports a broad range of equipment, including Laptops, Desktops, Monitors, MFP's, Video Conferencing and AV equipment.
Staff also perform IT moves & changes, installations, build and rollout of equipment as well as installation and maintenance of some "shrink-wrapped" applications such as Adobe Acrobat and Dragon Naturally Speaking.
Working alongside the EUS Devices Manager and reporting to the EUS Delivery Manager, you will provide leadership and management, professional and technical expertise and analysis as well as acting as a subject matter expert on hardware support.
What you'll do:-
Provide expert knowledge and direction to your team, IT Directorate and Projects about the technology the team maintains.
Manage and lead the Hardware Support team's day to day activities, organising, guiding and motivating them to deliver excellent technical support in an ITIL (Information Technology Infrastructure Library) focused environment.
Ensure the team operates to professional standards of quality and performance in terms of responsiveness, delivery, and capability, working to agreed SLA's.
Manage and organise the administration, maintenance, development, installation, configuration and pro-active prevention of specific hardware and services across the organisation.
Create new knowledge base articles, to share information for re-use throughout the team and IT Directorate and provide procedural documentation and relevant reports.
Evaluate the effectiveness of existing processes and practices within own area of work in order to identify and implement opportunities for change and innovation and enable continuous improvement, supporting innovation throughout the organisation.
Represent the team and act as technical lead within major technical IT projects, developing and implementing solutions that are cohesive within the overall design and architecture of the project. You will bring a combination of specialist knowledge and expertise, including consultation and negotiation skills.
Technologies:
- Adobe CS
- Office 365
- Windows
More:
At Avon and Somerset Police, we invest in our people and we strive to provide opportunities for our employees to learn, grow and thrive. Working at Avon and Somerset Police means joining a progressive and caring organisation with the reputation of being a pioneering and innovative police force.Values
Our values are at the heart of everything we do and we are always searching for new ways to help our people perform at their best. We believe in empowering you to make decisions and we see individuality as a strength.
Caring
Courageous
Inclusive
Learning
Benefits
We reward our people with an outstanding benefits package, some of these perks include discounts and savings for you and your family on retail, dining out, holidays and theme parks. If you are lucky enough to visit our Head Quarters in Portishead, you'll have access to a 24 hour gym, on-site Costa Coffee shop and beautiful grounds.
If you are looking for a new opportunity, something different to anything you've done before but where you can use your expertise and skills for a different purpose then consider Avon and Somerset Police, the perfect place to continue your career and make a difference.