Job Description
Job Title: IT Helpdesk Manager
Location: Derby, Derbyshire
Salary: £40,000 - £45,000
Benefits: 33 Days Holiday, Company Bonus, Pool Cars, Vendor Certifications, Private Healthcare
We are looking for a highly experienced IT Helpdesk Manager to join our client's expanding team in Derby, Derbyshire. Reporting to the Head of IT, you will be managing a team of IT Support Engineers and ensuring the delivery of IT services, projects and rollouts.
The successful candidate will have a proven track record in IT Management and have the ability to deliver exceptional customer service.
Responsibilities and Duties:
* Manage a team of IT Helpdesk Engineers, providing technical support and guidance.
* Maintain and develop Helpdesk operations and procedures, including monitoring service levels and customer satisfaction.
* Develop and implement strategies to ensure that the IT Helpdesk is running at maximum efficiency.
* Monitor and review the performance of the Helpdesk team, identifying areas for improvement.
* Liaise with other departments to ensure that the IT Helpdesk is aligned with the business needs.
* Provide technical advice and support to the team to ensure that they are providing the highest level of service.
* Develop and maintain relationships with external suppliers and vendors.
* Act as a point of escalation and take the technical lead on new projects and rollouts.
Required Skills and Qualifications:
* Proven experience in IT Helpdesk Management
* Excellent communication and customer service skills
* Ability to troubleshoot and resolve technical issues
* Knowledge of Windows Server, Exchange, Active Directory, Networking, Cloud and Virtual Technologies
* Excellent technical knowledge of IT hardware and software
* Understanding of IT security and data protection regulations
* Ability to work under pressure and to tight deadlines
If you are an experienced IT Helpdesk Manager and meet the above criteria, please apply for immediate consideration and interview. Please contact us for further details about the role.
Keywords: IT Helpdesk Manager, IT Support Manager, IT Operations Manager, IT Service Manager