Job Description
Working within the IT Infrastructure Team, reporting to the Head of Group Infrastructure, ensuring that all K3 Capital Group platforms are managed, supported and in line with the agreed policies within the group.
Responsibilities will include:
- Responsible for all aspects of day-to-day operation of IT infrastructure.
- Working with the IT team management to deliver system improvements.
- Working with third party support providers and suppliers.
- Infrastructure Management - Provide day to day management and support of K3 Capital Group’s IT infrastructure, working with existing IT Service partners. Monitoring of platform performance to ensure service delivery. Implement system upgrades in line with change control requirements.
- IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures.
- Vendor/Supplier Management - Support HGI in delivery of projects, including adherence to project plans and timescales. Support IT Service desk providers (internal and external) in resolution of support tickets. Escalate support issues to third party experts as required.
- Information Security:
Deliver and maintain Cyber Essentials certification.
Monitor K3 Capital Group’s M365 security score, identifying opportunities for improvement.
Manage Intune configuration and policies.
Manage all endpoint vulnerability monitoring and patching with contracted third-party consultancy.
Manage firewall configuration across all sites and platforms.
Manage antivirus deployment across all endpoints.
Manage email security products and services
Manage all third-party cloud services to ensure they are in line with group’s information security and risk posture. - Project Delivery -Provide regular update reports on projects against milestones and cost to HGI. Deliver IT projects as required to support group’s Infrastructure strategy.
- Software Configuration - Maintain and develop the group’s SharePoint environment(s). Manage SSO integration on core platforms.
- Communications -Manage group’s cloud telephony solution. Manage group’s mobile and tablet infrastructure, ensuring group policies are deployed to all devices.
- Business Continuity and Disaster Recovery - Ensures that all data has effective backup solutions. Maintains and operates a schedule of backup, restore testing – escalates significant risks. Maintains and operates a schedule of DR recovery tests. Contributes to Business Continuity planning.
Ideal Person Specification:
- MCSE/MCP/CCNA qualified ideally with a Degree or equivalent IT qualification.
- Strong experience in delivering proactive IT Support. Establishing, securing and managing Office 365 and Azure platforms. Experience of working in regulated businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident, change and problem management with SLAs
Personal Skills:
You will have an excellent standard of written and verbal communication. Will be driven and self-motivated to achieve high standards. Able to effectively work and complete work in group settings, working cooperatively with others to achieve common goals. You should be able to able to work autonomously and to translate complex technical issues into plain English. You will have a naturally structured approach to working\technical implementation.
This role requires someone who can work from our Bolton HQ at least once per week and who is open to occasional travel to other UK offices, as required.
Registered address:
KBS House
5 Springfield Court
Summerfield Road
Bolton
BL3 2NT
Registered number: 06102618
A list of Directors is available for inspection at the registered address.