Job Description
Target Start Date: August 2024
Duration: 6-12 months
About Us:
We are a global technology company, driving energy innovation for a balanced planet.
At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer.
Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.
Job Responsibilities:
The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
- Provide second-line investigation and diagnosis
- Resolve and close incidents and service requests as per IT procedures and allocated timelines
- Escalate unresolved incidents and service requests within agreed timescales
- Log incident and service request details per IT procedures
- Communicate with customer regarding incident progress
- Ensure tickets are updated at all times until issues are resolved
- Conduct regular asset audit and maintain the asset management system
- Deliver location assigned projects within the agreed timeline
- Maintain meetings rooms IT equipment on healthy status
- Assist location administrators with IT orders
- Comply with Quality, Health, Safety and Environment policies and IT policies
- Liaise with customers, other IT support groups and third-party providers when necessary
- Perform staging of PCs
Competencies:
- Leading by example: Strongly protects and acts as guardian to our Values, Policies and HR Principles and encourages employees to do the same.
- Visible and accessible: Is visible, approachable and available to all employees.
- Results oriented: Delivers the right thing, on time, with quality and accuracy.
- Proactive: Identifies, assesses and addresses potential issues in the workplace. Actively promotes continuous improvement of HR Policies and Standards.
- Responsive: Commits to keep employees and managers informed of status of queries, issues, or concerns, and follows up through closure.
- Trustworthy: Establishes a relation of trust with employees through openness, adherence to commitments, and maintains confidentiality.
Qualifications:
Studying towards or has already completed a Bs in IT related degree
- Work with colleagues internally to help solve their technology challenges
- Help connect our colleagues to their customers
- Be on a development program that helps you build the skills and earn industry qualifications
- Problem solver with the capacity to engage positively with others
- Very good interpersonal and communication skills
- Knowledge of telecommunications and networking principles relating to LAN and WAN technologies
- Ability to acquire basic knowledge of terms and concepts associated with oilfield rigs and the Business Lines Operations
- Ability to develop strong understanding of the standard Desktop Services setup
- Ability to familiarize with the current Desktop and Network challenges and opportunities
- Skilled at evaluating options and recommending solutions within the framework of the IT standards
- Knowledge of conflict management styles or skilled at managing and transforming a situation into a resolution
- Ability to work collaboratively with various IT teams and providers both internal and external
- Ability to understand provider’s Schlumberger PO & non-PO processes and the internal recharge mechanism
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.