IT Problem Management Lead | S3 | Incident and Problem Management page is loaded
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At Santander we’re driven by our purpose - to help people and businesses
prosper. We help our customers at the moments that matter most and
champion businesses to help them to grow sustainably.
That’s why we’re building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.
The IT Problem Manager is responsible for ensuring the root cause of all Major Incidents and potential Major Incidents are investigated and documented.
You will drive the implementation of permanent fixes through close working with application, infrastructure and business teams as well as analysing regular, low priority incidents to identify trends that create interruptions for colleagues and customers.
The difference you’ll make:
What you’ll bring:
It would also be nice for you to have:
What else you need to know:
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.
This role is based in Milton Keynes and our current expectation is at least 2 days in an office every week.
If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Application process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–
1st Stage – Technical Interview – this will a 30-60min technical interview with one of the team
2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face
depending on your situation
If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
https://www.santander.com/en/careers/uk-careers/we-care-about-you/wellbeing-benefits
What to do next:-
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face.
You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges.
As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact.
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