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Job Description
IT Service Desk Analyst - Central London - £35,000 - 1st & 2nd Line Support
Have you got what it takes to succeed The following information should be read carefully by all candidates.
We are looking for an IT Service Desk Analyst for a leading London-based Law firm client of ours.
Our client is very modern in its approach and is looking for an IT Service Desk Analyst who is happy to provide 1st & 2nd Line support to their London Office.
Responsibilities
- Call Logging
- Troubleshooting
- Customer service
- Technical support for Windows 11, Microsoft Office 365, iManage DMS
- Issue Prioritization
- Hardware/Software Installation
Skills & Qualifications
- High level of IT literacy
- Fully conversant in Office 365 and Windows 11
- Minimum of two years’ experience in a Service Desk environment
- Microsoft Certified Professional (preferred, not required)
- ITIL Qualifications (preferred, not required)
If the above role sounds of interest, please apply below.