-
Job Description
Expiry Date: December 31, 2019
Are you the right applicant for this opportunity Find out by reading through the role overview below.
London based 2 weeks with possible extension
The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails and walk-ups, carrying out a full initial diagnosis and recording information accurately
Responsibilities include;
- Carrying out First Time Fixes and offering remote support
- Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs)
- Escalating incidents to internal/external resolving agencies, where appropriate
- Maintaining support documentation that is used by the Service Desk
- Plan and prioritise Incidents and Service Requests based on impact
Ideal candidate
- Good knowledge and experience of Microsoft Office 365
- Good knowledge of Windows & Citrix operating systems
- Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies
- Previous Service Desk experience
- Qualification within the ITIL V3 Processes/Framework
Apply online for further information