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Job Description
Company Overview:
Tech Worker is a progressive technology consulting firm based in London, dedicated to providing exceptional IT solutions and support to our clients. We are seeking a talented IT Service Desk Engineer to join our team and deliver top-notch technical assistance to our clientele.
Position Overview:
The IT Service Desk Engineer will be responsible for providing first-line technical support and troubleshooting assistance to users experiencing IT-related issues. The ideal candidate will have a passion for customer service and possess strong technical skills to resolve incidents efficiently.
Key Responsibilities:
- Respond to incoming IT support requests via phone, email, or in person and provide timely technical assistance to end-users.
- Diagnose and resolve hardware, software, network, and application issues in accordance with established Service Level Agreements (SLAs).
- Escalate complex issues to appropriate teams for further investigation and resolution while ensuring end-users are kept informed.
- Document all incidents, problems, and solutions in the IT service management system to maintain accurate records.
- Assist in the setup, configuration, and maintenance of IT equipment, including computers, peripherals, and mobile devices.
- Provide guidance and training to users on basic IT-related tasks and tools.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- 3 years of experience in a similar role providing technical support in a professional environment.
- Proficiency in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
- Strong understanding of networking principles, TCP/IP, DNS, DHCP, and VPN concepts.
- Excellent communication and customer service skills with a user-centric approach.
- Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate is a plus.
- Ability to work well in a fast-paced environment, handle multiple priorities, and maintain professionalism under pressure.
Additional Information:
- This is a full-time position located in London, United Kingdom.
- Competitive salary, comprehensive benefits package, and opportunities for career growth are provided.